| How do I qualify for Web Bill Pay? |
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To enroll in the Web Bill Pay service, you must be a member of the United States Senate Federal Credit Union and the primary owner of the Credit Union checking account. You must also be registered for CU AnyHour Internet banking.
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| Can anyone else on my account use Web Bill Pay? |
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Any individual that is on the account (i.e. joint owner) and has been given access to CU AnyHour is authorized to use Web Bill Pay for that account. CU AnyHour is a secure website and is accessed through a unique password for each account.
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| Can I access Web Bill Pay from anywhere? |
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Web Bill Pay subscribers must live in the United States or its possessions and/or territories (i.e. American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands) or be receiving mail at an FPO or APO address (APO - Abroad, APO - America or APO - Pacific.
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| Will I have a separate password for the Web Bill Pay service? |
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No. To Access Web Bill Pay requires you to sign on to CU AnyHour as you currently do, using your CU AnyHour account number and password. Then click on the "Web Bill Pay" icon. This automatically links you to the Web Bill Pay service. |
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| How do I get billed for using Web Bill Pay? |
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This service is free for members who have signed up for eStatements.
For those not receiving eStatements, the fee is deducted from your Credit Union checking account each month on the date you signed up. The amount will be the total of the $5.00 monthly fee and, if applicable, $0.49 per payment over the ten payments provided with your monthly flat fee. If the specified date falls on a Saturday, Sunday or Federal holiday, the fee will be deducted from your account on the next business day.
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| Do I need to pay the fee for the month if I don't make any payments? |
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Yes. The monthly service fee is charged just like your telephone or cable bill - whether you use the service that month or not. Members who receive eStatements must maintain this separate service to continue receiving Web Bill Pay at no charge.
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| Who can I contact for Web Bill Pay assistance? |
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For more details about the Web Bill Pay service, contact CheckFree's Customer Care support at 1 (888) 918-7516 , 24 hours a day, seven days a week.
Once enrolled and using this Web Bill Pay service you may use the email feature or access the HELP feature. Or you may write: US Senate FCU, Attention Customer Care, 560 Carillon Parkway, St. Petersburg, FL 33714. |
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| How does the payment post to my checking account and appear on my statement? |
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Payments may be deducted from your account in one of two ways: (1) via electronic debit through the Automated Clearing House Association (ACH); or (2) via check drawn on your account and processed through the Federal Reserve System (just like you would write a check from your checking account).
The way the payment is deducted is determined systematically based upon CheckFree's operating procedures. However, all bill payments debited from your account will appear on your monthly statement as well as in the checking detail of your CU AnyHour session.
Additionally, you can view your electronic payments at any time using the "Payment List" option of the Web Bill Pay service. |
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| What should I do when my address changes? |
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Notify the Credit Union. Your Web Bill Pay account will be updated the next time you access it.
You may contact us in person by calling us at 202-224-2967, (800) 374-2758, by mail at United States Senate Federal Credit Union, 2750 Eisenhower Avenue, Alexandria, VA 22314, or by fax at (202) 224-0522. |
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| How do I terminate or discontinue the Web Bill Pay service? |
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If you want to discontinue your subscription to the Web Bill Pay service, you must make your request in writing directly to CheckFree Corporation within ten days prior to the actual service discontinuation date either through (a) the Web Bill Pay secure messaging system or (b) written and signed correspondence sent directly to United States Senate Federal Credit Union c/o Customer Care, 560 Carillon Parkway, St. Petersburg, FL 33716. |