Enhancements to Online Banking

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DEMOS

 
CUAnyHour+ Launched August 2012

This optional* service available through CUAnyHour + gives members the opportunity to transfer funds between their US Senate FCU account and another financial institution.
*Separate fee applies.  Please see fee schedule for details.

CUAnyhour
Launched July 30, 2012

The new components of our enhanced online banking experience will provide members with the most innovative features available in online banking. 

New Web Bill Pay
Launched July 31, 2012
Web Bill Pay gives you more of what you want. Easy, Convenient and Secure way to pay your bills.
Mobile
Launched July 31, 2012
Simplify your life setting up eBill.
New Web Bill Pay
Launched Feb. 01, 2013

Members gain insight into their spending habits, and a budget wizard helps them plan.

New Web Bill Pay Flash Video

Launched July 30, 2012

USSFCU members will now be able to create their own deposits from wherever they are located as long as they have access to a flatbed scanner that is TWAIN or WIA driver compatible or a certified mobile device. Members will have access to the RDA application through CU AnyHour+ using a single sign-on home banking ID and/or using the USSFCU Mobile application.
Download information for USSFCU Mobile will be available soon. 

Frequently Asked Questions

Bank to Bank Transfers PDF version pdf

CU AnyHour+ FAQ PDF version pdf

RDA

Web Bill Pay

What is Web Bill Pay?

Web Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from.

It is easy to use.

What are the benefits of Web Bill Pay?

Web Bill Pay saves you time and money versus sending payments through the mail.

Save time – It takes only minutes to pay your bills each month. You save time on trips to the post office and filing away paper receipts. Features such as recurring payments allow you to set up a schedule to pay your bills automatically.

Save money - Web Bill Pay saves you money on postage, late fees, and checks. Customers save on average $145* per year using Web Bill Pay .

Who can I pay with Web Bill Pay?

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards or individuals such as your landlord, babysitter, or relative.

The first time you set up a payee, you will need the address where the payment will be mailed. You can find the mailing address on your most recent paper bill.

How do I start using Web Bill Pay?

First, activate your Web Bill Pay account. Once you’ve activated your account, you’ll need to add a payee (i.e. the person or company you wish to pay). Next, determine if you want to make a one-time or recurring payment, how much you want to pay, and when you want to make the payment.
Is Web Bill Pay secure?

Paying bills online is one of the safest and fastest ways to pay your bills. According to PayItGreen.org, 85% of identity thefts are caused by lost or stolen checkbooks, statements, or bills. The majority of payments made are electronic via secure transmission so there is no paper circulating for others to handle.

How are online payments delivered?

Payments are sent one of two ways – electronically or paper check. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper check that is mailed via the U.S. Postal Service.

How do I qualify for Web Bill Pay? 
To enroll in the Web Bill Pay service, you must be a member of the United States Senate Federal Credit Union and the primary owner of at least one Credit Union checking account. You must also be registered for CU AnyHour+ online banking.
Can anyone else on my account use Web Bill Pay?
Any individual that is on the account (i.e. joint owner) and has been given access to CU AnyHour+ is authorized to use Web Bill Pay for that account. CU AnyHour+ is a secure Web site and is accessed through a unique User ID and password.
Can I access Web Bill Pay from anywhere?
Web Bill Pay subscribers must live in the United States or its possessions and/or territories (i.e. American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands) or be receiving mail at an FPO or APO address (APO - Abroad, APO - America or APO - Pacific. Starting August 2012 USSFCU subscribers will be able to access it using their mobile device.

Will I have a separate password for the Web Bill Pay service?

No. To access Web Bill Pay requires you to sign on to CU AnyHour+ , using your CU AnyHour ID and password. Then click on the "Web Bill Pay" tab. This automatically links you to the Web Bill Pay service.

How do I get billed for using Web Bill Pay?

This service is free for members who have signed up for eStatements.

For those not receiving eStatements, the fee is deducted from your Credit Union checking account each month on the date you signed up. The amount will be the total of the $5.00 monthly fee and, if applicable, $0.49 per payment exceeding the ten payments provided with your monthly flat fee. If the specified date falls on a Saturday, Sunday or Federal holiday, the fee will be deducted from your account on the next business day.

Do I need to pay the fee for the month if I don't make any payments?

. Yes. The monthly service fee is charged just like your telephone or cable bill - whether you use the service that month or not. Members who receive eStatements must maintain this separate service to continue receiving Web Bill Pay at no charge.

Who can I contact for Web Bill Pay assistance?

You have two primary methods of contacting Web Bill Pay for assistance:

  • Chat (see HowTos)
  • Phone 855-889-6489

Hours of Operation: 7:30 AM-2:00 AM ET

Once enrolled and using this Web Bill Pay service you may use the email feature or access the HELP feature.

How does the payment post to my checking account and appear on my statement? 

Payments may be deducted from your account in one of two ways: (1) via electronic debit through the Automated Clearing House Association (ACH); or (2) via check drawn on your account and processed through the Federal Reserve System (just like you would write a check from your checking account).
The way the payment is deducted is determined systematically based upon the operating procedures of our Web Bill Pay service provider. However, all bill payments debited from your account will appear on your monthly statement as well as in the checking detail found in CU AnyHour+.
Additionally, you can view your electronic payments at any time by viewing "Payment History" on the Web Bill Pay service.

What should I do when my address changes?

For address changes please contact us via the message center tab located in the upper right corner of CU AnyHour+. Please provide new address along with phone numbers and email address changes, if applicable.
You may also contact us by calling 202-224-2967, (800) 374-2758 if outside DC Metro area; by mail at Member Services, United States Senate Federal Credit Union, P.O. Box 404, Staunton, VA 24402-4040; by fax at 703-329-4355; or via email at services@ussfcu.org.

How do I terminate or discontinue the Web Bill Pay service?

 If you wish to discontinue your subscription to the Web Bill Pay service, you must make your request in writing.  Please notify us through the secure messaging center available in CU AnyHour+ (effective 7/30/12) or by sending a letter to Member Services, United States Senate Federal Credit, PO Box 4040, Staunton, VA 24402-4040. Obviously, payments set up will execute unless you cancel them.
How will my payment be processed?
In one of two ways, if the payee is able to accept electronic ACH payments the payment will be sent as an ACH transaction. If the payee is not able to receive an ACH the payment they will be sent as a draft (check) drawn against you checking account at USSFCU.

When will funds be withdrawn from my account?

If the payment is made by check (see above) funds will be withdrawn from your USSFCU checking account once the payee negotiates the check.

If payment is sent electronically the funds will be withdrawn from your USSFCU checking account on the process date as determined by you. The process date is not necessarily the date that the bill is due. The process date is the date selected by you when you schedule the payment. When the process date is selected the system will provide an “estimated arrival date” of payment. Electronic payments typically allow one – two business days between process date and the date that the payment is estimated to be received. Payment by check typically allows three to five business days between the process date and the date that the check is estimated to be received by the payee.

eBill

What is  eBill?

The eBill service of Web Bill Pay will provide USSFCU subscribers with the ability to receive bill summary information from eligible payees. 

  • Which payees are eligible for eBill will be indicated to the subscriber. 
  • Subscribers will be able to enroll their eligible payees from the home page and from their payee list within Web Bill Pay. 
  • Subscribers will sign-up for eligible payees by agreeing to terms and conditions and providing their login ID credentials for the payee’s biller direct site.

The home page will have a new section for eBills summarizing the status of the subscribers’ eligible payees: 

  • Due
  • Received
  • Awaiting New Bill
  • Troubleshooting
  • Sign-up

It will also reflect the critical statuses within the subscriber’s single payments list and payee list.

“Credit Card” billers will present the following information:

  • Statement Balance
  •  Minimum Payment Due
  •  Payment Due Date
  •  Statement Closing Date

“Regular” billers will present the following information:

  • Payment Due
  • Payment Due Date

Once the billing data is received a communication will be sent advising the subscriber that their eBill information is available.  The subscriber will be able to view the summary information on their home page.  They will also be able initiate a payment from the new eBill summary section on the home page by selecting the “Pay” link.

All eBill history will be stored for the subscribers; subscribers will be able to access 18 months of eBill History.  Subscriber’s eBill history will contain all “old” eBills as well as the most recent eBill data received.

Will the Web Bill Pay home page be affected by eBills?

Yes.  The home page will contain a new eBill Dashboard. The dashboard becomes automatically available when the eBill service is turned on and the subscriber has eligible payees.  Subscribers that have not set up their first eBill will only see the “ebill sign up” section, displayed below.  All of the eBill eligible payees will appear in this section.  Subscribers can initiate the eBill setup process by selecting the setup eBill link.

ebill

“ebill sign up” section visible when the service is turned on

What information will be present in this new eBill summary/dashboard section?

The eBill summary section will be dynamic based on the subscriber’s eBill activity. The major section headers are as follows:

  • Due
  • Received
  • Troubleshooting
  • Awaiting New Bill
  • Sign Up

Ex. “ebill summary” as displayed on the subscriber’s home page

Explanation of eBill Summary Headers:

Due:
“Due” lists all the payees that are 5 or fewer calendar days from the presented “Due Date”.  Subscribers will be able to view the eBill details or schedule a payment from this section.  After the due date passes the eBill is no longer due, it is “Awaiting New Bill”.

When there are no eBills “Due” this section will advise, “There are currently no eBills due.” 
Received:
“Received” lists all the payees that we have collected eBill data for, but are not yet “Due”.  Subscribers will be able to link to the payee’s Web site or schedule a payment from this section.

When there are no eBills applicable to this section the system will advise, “There are currently no new eBills”.  As stated before, eBills will move to “Due” on the 5th calendar day before the eBill due date.

Troubleshooting:
“Troubleshooting” will appear if the subscriber experiences an error during the eBill setup process or when the system attempt to collect their billing information and there is an error.  The subscriber will be prompted with actions to correct these issues.

Awaiting New Bill:
“Awaiting New Bill” lists all the payees that have an eBill status of “Awaiting New Bill”.  The eBill status will change to “Received” when new eBill information is received.

Sign Up:
“Sign Up” lists all of the eBill eligible payees that are not yet set up. 

How will subscribers set up their payees to utilize this eBill functionality?

. Subscribers will be able to set up eBill eligible billers from the home page or within their payee list. 

Ex. eBill Setup from Home Page

Ex. eBill Setup from Payees Tab

Ex. eBill Setup Step 1a – Enter Login Credentials

Ex. eBill Setup Step 1b – Locating Payee

Ex. eBill Setup Step 3 – eBill Confirmation/Complete

PLEASE NOTE:  After the setup is complete, the subscriber will continue to receive paper statements and/or email statements from their biller if they were receiving these prior to the eBill setup.

How will subscribers schedule a payment to their eBill payees?

Subscribers may schedule payments to their eBill payees by selecting the “Pay” link from the eBill Summary on their home page or by selecting “Single Payment” from the Payments tab. 

  • When the subscriber selects “Pay” all eBill payees that are in “Due” or “Received” status will be displayed. 
  • When the subscriber selects “Single Payment”, the standard scheduling process will be conducted.  All eBill payees that are in “Due” or “Received” status will be displayed.

When selecting “Pay” from their home page, subscribers will see an indicator beneath the payee name if an eBill is “Due” or “Received”.  The most recent eBill information will be included. 

Ex. View when scheduling a payment to an eBill

Can a subscriber edit an eBill payment they have scheduled?

Yes.  When editing a scheduled payment that has an eBill associated with it, the edit page will include the eBill summary information beneath “Amount” and “Process Date”.  eBill summary information will not be represented on the finished page of editing a single payment.

Ex. Edit a Single eBill Payment

How will subscribers access their eBill History within the Web Bill Pay product?

Subscribers with the eBill service will be able to access their eBill History in 2 ways:

  • Via a link within the eBill summary section on the home page
  • Via the “Payments” menu

eBill History contains all past and current eBill information.  Subscribers can access 18 months of eBill History through either of the links listed above.
eBill data that may appear, depending on availability, are: 

  • Due Date
  • Payment Due
  • Statement Balance
  • Statement Closing Date
  • Minimum Payment Due 

Will I be able to access eBill History for disabled eBills/service removed?

Subscribers that have the eBill service removed or disabled for a single payee will still be able to access their eBill History as long as there is applicable eBill history that can be returned.  If there is no eBill History to maintain then the subscriber will not see eBill History within the Payments menu.

Access Points for eBill History

Ex. eBill History accessed through “Payments” Tab

Ex. eBill History accessed from eBill Summary on home page

Ex. eBill History Information displayed from either access point discussed above

Will subscribers be able to view their eBill payees under the Payees tab?

. Yes.  The payee types will be defaulted to this order: 

  • Bills
  • People
  • Charities
  • Gift Recipients

Payees will be listed alphabetically by name within their types.

Ex. View Payees with eBill Payees signified by applicable eBill indicator

Subscribers that have the eBills service will see eBill indicators within their payee list:

  • When payees are eBill eligible but have not been enabled, the subscriber will see a green “Sign Up” indicator with a link to begin the setup process. 
  • When the eBill date is received the subscriber will see a blue “Received” indicator.  This indicator will change to “Due” 5 calendar days from the eBills presented Due Date.
  • When an eBill is considered due (5 calendar days from the Due Date), the subscriber will see a red “Bill Due” indicator.
  • Payees that are awaiting their next billing information will be noted with a gray “Bill” indicator.

Will subscribers be able to disable the eBill functionality for a single payee?

A subscriber can disable eBills for a particular payee by changing the eBill status within the edit payee screen –this option only appears when the payee is eBill enabled. 

  1. Subscriber should select the “Payees” tab.
  2. Subscriber should select “View Payees”.
  3. Subscriber should locate their desired payee and select the “Edit” link.
  4. Subscriber should answer the C/R that is posed.
  5. Subscriber should locate the “eBill Status” and click on the drop down menu.
  6. Subscriber should select “Disable” and “Submit Changes”.

After disabling the eBill for a payee and saving the change, the eBill icon indicating the payee is eBill eligible will return on the payee.

When a subscriber deletes a payee enabled for eBill, the eBill functionality will automatically be disabled.  The subscriber will still be able to view eBill history for that payee.  Payments can still be scheduled to this payee in the traditional scheduling method.

Ex. Edit an eBill Payee – Disable eBill functionality

Will there be a way for subscribers to know when an eBill has been received by their Web Bill Pay?

Subscribers with the eBill service will have an additional Event Notification available to them – A new eBill is received.  This notification will mimic other event notifications in that it can be received via email, short text (requires short text address) or both. 

Ex. Event Notifications – A new eBill is received

Will subscribers receive any form of communication when their eBills are set up, cancelled, or no longer eligible for eBills?

There are 3 different eBill communications that will be sent to subscribers for these actions.

eBill Setup Complete
Subscribers will receive the following communication via email and secure message when they complete the setup process of an eBill for one of their bill payees.  Terms and Conditions will not be included in the email:

From:  Subscriber Services
Subject:  Confirmation:  Your request to receive eBills for %Payee.Name% has been completed.

Body:
We have successfully processed your request to receive eBills for %payee name%.  We’ll notify you each time a new eBill is available for your review and payment. 

Please note that receiving eBills does not turn off your paper statement.  If you would like to turn off your paper statement, you will need to visit the website for %payee name% and follow their instructions for doing so.

                Sincerely,
Subscriber Services

eBill Cancelled
Sunscribers will receive the following communication via email and secure message when an eBill is cancelled for one of their bill payees.  This communication is NOT to be sent if the cancellation is a result of the subscriber being deactivated.

            From:  Subscriber Services
Subject:  Confirmation - Your request to cancel eBill service for %Payee.Name% has been completed.

                Body:
We have successfully processed your request to disable eBills for %Payee.Name%. 
You will be able to access any previous eBills received for %Payee.Name% within eBill history.

Sincerely,             
Subscriber Services

eBill No Longer Eligible
Subscribers will receive the following communication via email when a payee is no longer eBill eligible:

From: Subscriber Services
Subject: The eBill service for %Payee.Name% has been discontinued

Body:
We regret to inform you that eBill service for %payeename% is no longer available.  As a result, you will not receive any new eBills for %payee name%, however all previously collected eBills for %payeename% will continue to be stored in your eBill history.

We apologize for any inconvenience.

Sincerely,

Subscriber Services

eBill Has Been Received eNotification
Subscribers will receive the following eNotifications when a new eBill is received for each enabled payee:

Email:
From: Subscriber Services
Subject: A New eBill for %Payee.Name% has been received

Body:
A new eBill for %payee Name% has been posted in your bill pay account.  Details are provided below.  At your convenience, please login to bill pay to review and pay your bill. 

Account Number: %last.4.account.number%
Statement Date: %Statement.Date% or NA*
Due Date: %Due.Date% or NA*
Amount Due: %Amount.Due % or NA*
Minimum Due: %Minimum.Due % or NA*
Balance: %Balance% or NA*

For questions regarding your bill, please contact %Payee.Name%.  For other questions regarding your bill pay account, feel free to contact us at %IVR.Number%. 

Sincerely,

Subscriber Services

Short Text:
A new eBill has been posted in bill pay for %Payee.Name%.  Amount due: %Amount due/or min due%. Due Date: %due date%.

If a payee is deleted and then later added again does the subscriber have to set up the eBill again for eligible payees?

Yes, the subscriber will have to complete the eBill setup process in its entirety again.

If a subscriber’s eBill payee Web site is “locked”, will the eBill functionality still work?

The subscriber must have their payee’s Web site unlocked before the functionality will work again.  This eBill payee will appear in the “Troubleshooting” section of the eBill dashboard until the subscriber unlocks the payee account.  The subscriber will receive instructions when clicking on the troubleshooting link.

If a subscriber adds a new payee, is it possible for that new payee to appear as “eBill eligible” real time?

Yes, the new payee would appear in the eBill dashboard as eligible to be signed up.  Also, the new payee could be viewed as eBill eligible under “View Payees”.

Can scheduled eBill payments be located using the “Scheduled Payments” search?

These payments can be located, but the payment will not be identified as being an eBill.

What happens to a “Due” payment that isn’t paid?  Does the eBill payee go back to “Awaiting New Bill” status?

The “Due” payment will remain in this status until the next billing summary is received.  At that time the payment/payee should be moved to “Received” status.

In eBill History, is the Statement Balance summary the current account balance as of today’s date or is it the statement closing date?

The statement balance represents the balance at the Statement Closing Date.

Can a subscriber request a payee be added as an eBiller?

No.  Technical constraints, usually with the billers themselves, limit our ability to add every possible biller.

Will scheduled eBill payments appear in the “Transactions Scheduled to Process” on the Web Bill Pay  homepage?  Will processed eBill payments appear in “We processed these transactions” on the homepage?  Will scheduled eBill payments appear on the Calendar?  Can an eBill payment be initiated from the Calendar?  Can a Reminder be created for an eBill payee?

The answer to all of these questions is “Yes”.  However, none of these actions will be identified as being an eBill; all of these actions will appear as they would have before the new eBill functionality becomes active.

When I try to enroll my payee for eBill, why do I get a message that says the service is not available?

There may be a problem with the biller’s site at this time.  To confirm this, the subscriber should go directly to the biller’s site and attempt to login directly to that site.  If the subscriber is unable to log directly into their biller site, we suggest the subscriber should wait until the biller site is once again operational and then return to our bill pay site to restart the eBill setup process.

I received my bill in the mail/electronically, but the bill pay site does not show any new eBill information?

. If the biller’s Web site does not show a due date for the new bill, our system might not be able to load the new bill information onto the subscriber’s bill pay site.

 

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How Tos

 
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MORE COMING SOON! Please check back frequently!!!!

What’s the “+” in CU AnyHour+?

Listed below are just some of the highlights of the new CU AnyHour+ launched July 30, 2012.

  • Member can now self-enroll online
  • More than 1 user ID per account number allows primary and joint member their own user ID
  • Forgot your password? Member can now reset CU AnyHour + password online
  • Browser check is available to optimize security
  • Added security through enhanced multi-factor authentification
  • Member can customize the name of each share on their account
  • Groupons –Coupon deals made available to members from the merchant’s they already shop with
  • Extensive choice of text message alerts
  • System now allows for exchange of documents through secured messaging
  • Person to Person Transfers
  • Bank to Bank Transfers
  • Web Bill Pay feature - Send Personalized Gift Checks
  • Web Bill pay feature - Send Donations
  • Download transaction history and categorize to better manage finances
  • Deposit checks remotely through Remote Deposit Anywhere –“ Deposit Checks” tab*
  • Optional “My Finance” - Personal financial management tool
  • Account aggregation allows member to manage all finances in one location.
  • Personalized dashboard – Members can view their accounts their way with widgets

*Use of RDA requires that certain qualifications be met.

What is Jack Henry and Associates?

Jack Henry & Associates, Inc. is a trusted partner providing online banking and other services for the United States Senate FCU. It is a publicly traded company working with thousands of credit unions and banks throughout the United Stated to deliver financial services, including core operating systems, credit cards and online banking. The Credit Union has worked with Jack Henry and Associates for over 18 years using their system applications to process and deliver services to members in many capacities.

NetTeller is a Jack Henry system application for online banking and is being used by many other financial institutions. It also provides a gateway to related applications such as web bill pay, remote deposit of checks and mobile banking.

For more information about Jack Henry & Associates, see www.jackhenry.com.

How Do I Know I am at a Secure Site?

The United States Senate FCU takes security very seriously. You can help us by logging in to CU AnyHour+ through a secure portal located at www.ussfcu.org.

Once you put your user ID in this secure area you will be directed to the Netteller security screen. You can also click on log in without your user ID to be directed to this screen where you will be asked for your user ID and then password.

The following are examples of how you can identify that the Netteller log in screen is secure:

Example: The Green Bar in Internet Explorer IE bar

  1. Address Bar The address bar will appear green, indicating to users that the Web site is highly authenticated and secure. The address will start with https – with the “s” indicating a secure site.

  2. Padlock Icon A closed padlock is prominently displayed in the address bar. Users may click the padlock to view details about the certificate that secures the site and the certificate issuer. (See Below)

  3. Security Status Bar The security status bar rotates between the name of the authenticated organization and VeriSign, the trusted 3rd party that performed the Extended Validation authentication.

Example: Certificate Issuer

The screen shot below is an example of the information that will display if the green bar is clicked to identify the certificate issuer. Please note that because the certificates are issued to JHA the details provided will be Jack Henry and Associates.

Certificate Issuer