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U.S. Senate Federal Credit Union Focuses on Engagement and Culture Initiatives Through the Holidays during COVID-19

Published: December 21, 2020

U.S. Senate Federal Credit Union Focuses on Engagement and Culture Initiatives Through the Holidays during COVID-19

Alexandria, VA – As the United States Senate Federal Credit Union (USSFCU) celebrates 85 years of serving its members and local communities, like most of us, they were met head-on with a very difficult year and face an uncertain holiday season. However, this determined Credit Union remains strong and committed to keeping their employees in the forefront by enhancing strategic initiatives around engagement, appreciation, recognition, and corporate culture. USSFCU leaders believe in the value of the employees and take great pride in supporting engagement as a key strategic initiative.

As 2020 has been one of the most difficult challenges for organizations, the Credit Union immediately responded to the COVID Crisis with employees and members safety as a priority; and successfully moved 90% of the staff to a working remote and flexible workplace within two and half weeks. The Credit Union’s focus was on providing the best service levels while keeping staff and family members safe. Security was and is always at the forefront for both members with technology and while maintaining job security during this difficult year. 

Some of the Credit Union’s engagement initiatives include Quarterly Town Hall Meetings, Leadership Monthly Book Club Events, Weekly Training Sessions for Employee Development, Corporate Culture Project Team Building Activities, Yoga Stretch Sessions, Team Building Sessions with HR, Happy Hour Events, and Department Holiday Fun Engagement Events. USSFCU HR & Training were part of these initiatives to include creating job-leveling charts, known as pathways, to support internal advancement opportunities with departments creating and supporting these efforts. USSFCU’s employees take great pride in serving members and truly enjoy working with their coworkers. With the Credit Union’s Corporate Culture Project, the organization came together to clearly define its mission, vision, core values and strategic initiatives. USSFCU employees live out their mission of being “Better Together” by creating an environment where the Credit Union family is essential to the culture. In a year like 2020, togetherness and family can make all the difference in how we all make it through these tough times.

About USSFCU

For 85 years, USSFCU has provided the U.S. Senate and Capitol Hill communities with world-class financial stability, security and service. Now with 100 plus paths to membership, almost anyone has the opportunity to experience the USSFCU difference. Learn more at www.ussfcu.org.

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Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

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