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Crisis Relief Solutions

We Are Here to Help

In uncertain times like these, we are making every effort to support our members as much as we possibly can. Below are some ways that we are providing assistance to help relieve the potential burden many are feeling right now.

Please be aware that we are working remotely and with limited staff. Additionally, we are receiving a large number of calls and applications. Response and loan processing times could take longer than usual. We appreciate your patience.

Relief Loan1

This special loan is designed to give much-needed relief during this time.

  • Low Fixed Rate
  • No Payment for 90 days
  • Loan Amount up to $5,000

For specific details on this loan, please contact our Member Services Call Center at 800.374.2758.

If you have accepted a deferment or extension on a current USSFCU loan in the past 90 days, you are ineligible for the USSFCU Relief Loan. Additionally, If you apply and your Relief Loan is approved and funded, you will be ineligible for deferment or extension on this loan or any other existing loan you have with USSFCU.

Steps to Apply for the Relief Loan

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Apply Through Online Banking

  1. Log in to CUAnyHour+ Online Banking.
  2. Once inside Online Banking, click the "Apply for Loan" tab in the top navigation bar.

This will take you to USSFCU's Online Application Platform.

Online Application Platform

  1. Click "Apply for a Loan" under "Apply Today"
  2. Under "What type of loan are you applying for?" select "Personal Loan"
  3. Log In to the  Online Application Platform
    1. If you are using a new computer or device, you may have a Security Check and be prompted to answer a couple of personal identity questions you would have previously set up under your account 
  4. Under "General Questions (Step 1 or 2) Would you like a fixed-term or a line of credit?" select "Fixed-Term Loan"
  5. Under "What's your primary reason for applying? (Step 2 of 2)" scroll down and select "Relief"

The rest of the process is the same as any other loan application.

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Get Started

Signature Loan2

Do you need more than $5,000 without the balloon payment? Our USSFCU Personal Loan could be the right solution to help you during these times. Whether you are looking to consolidate debt, have unexpected costs, need supplemental income or are simply preparing for the unexpected; our low-interest, fixed-rate loan can give you some financial peace of mind.

  • As low as 7.49% APR3
  • Loan amounts up to $70,000
  • Terms up to 84 months
  • No Pay 90 Day Option4

A flexible and affordable option to help you get through these uncertain times.

APPLY NOW

Skip-a-Pay Fee Refund5

  • Select ‘skip-a-pay’ from our online banking platform.
  • Fees automatically refunded on the following business day.

Online Banking

We understand that not everyone’s situation is the same and could require different solutions. If you find yourself experiencing difficulties in making payments or have additional concerns or questions, please contact us. We want to work with you to help get you through these uncertain times.

 

To speak to a Member Services Representative

please call 800.374.2758 or email [email protected] 

For Call Center hours and other information visit our Contact Us page

 

Click here for updated information regarding the Credit Union's status on COVID-19 (Coronavirus)


1 If you have accepted a deferment or extension on a current USSFCU loan in the past 90 days, you are ineligible for the USSFCU Relief Loan. Additionally, If you apply and your Relief Loan is approved and funded, you will be ineligible for deferment or extension on this loan or any other existing loan you have with USSFCU. All loans subject to credit approval. Loan amount based on creditworthiness. Amount due in full due immediately at the end of 90 days.

2 Consolidation is not guaranteed and dependent on creditworthiness. May be required to pay off or close debts in order to consolidate. If you have accepted a deferment or extension on a current USSFCU loan in the past 90 days, you are ineligible for the USSFCU for further deferment. Additionally, if you have applied for the Relief Loan and it has been approved and funded, you will be ineligible for deferment or extension on this loan or any other existing loan with USSFCU. Interest will still accrue during the period of deferment. 3 APR = Annual Percentage Rate.  Loans subject to credit approval. Rates and/or credit limits are based on creditworthiness, income and debts. Rates subject to change. Not all applicants will qualify for the lowest rate. As-low-as rate based on creditworthiness for a 24-month term loan. 4 First payment due date may be extended up to 90 days from the day the loan is funded. Limited time offer. USSFCU has the right to change, extend or terminate the offer at any time at their discretion.

You will be required to resume your payments the following month. The skipped payment amount will extend the maturity date of the loan. Interest will continue to accrue during the skipped period. Payment extensions are not available on any USSFCU Dream Home Loans, HELOCs, lines of credit or VISA® Credit Cards.

Members' Voice Testimonials

USSFCU puts members first and helps people. Compared to U.S. banks, which forget their humble beginnings and often behave like (they are) above the law. Credit unions seem to have maintained their purpose and USSFCU is among the best. I am proud to be a member and grateful for the service provided by USSFCU.

I've been a member for about 31 years now and I've always been able to count on the USSFCU when I've really needed them.

Excellent customer service. Staff are knowledgeable, responsive and able to provide individualized help. I live in another state and am still amazed how easy it is to use USSFCU for all my financial needs. It has always been this way and with technology solutions, it is easier than ever. But it is the personal assistance that really makes the diffe...

Been a member for a very long time. I have always been treated with kindness and expertise. Keep up the good work!

Love the phone calls regarding possible suspicious activity with my account. It's reassuring to know that everything is safe.

I would recommend the USSFCU based on the excellent customer service I have received from the Senate Credit unions I have visited (Eisenhower and GAO).

Accessibility and customer service have been exceptional. I have been a member for almost 40 years and have always been satisfied with the service and professionalism of the staff.

USSFCU cares about those who bank with it and that caring is not lip service but translates into action.

I have been with the credit union for almost 15 years and all in all am extremely pleased with the service I have gotten. Definitely better than any bank.

Very personable, solution based and takes in interest in your situation.

Unfailing service by dedicated staff. I feel that USSFCU has my back. Staff has gone to bat for me whenever needed. I'm not aware on any mistake or inconvenience in my 30 years of membership. Excellent long term leadership, continuity and service by board.

Easy to become a member and superb customer support. I dealt with two different USSFCU representatives and they were fantastic. I was able to reach them immediately or if they were tied up they contacted me as soon as they became available. They helped me open an IRA and answered any and all questions with great attitudes and professionalism. They ...

The credit union provides relatively good services and the security updates to the system are noticeable.

It took a matter of minutes to open the account and purchase a CD. The credit union that I have done business with for about 40 years took more than a week to close a joint account and transfer the funds to a new account when my husband died.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

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