Identity Theft

Identity theft happens when someone uses your Social Security number or other personal information to open new accounts, make purchases, or get a tax refund. All consumers are vulnerable to becoming victims of fraud and identity theft. It is crucial to make the effort to protect yourself.

WAYS YOU CAN PERSONALLY TAKE ACTION:

Be Observant when Withdrawing Money from ATMs. Look for worn down parts and malfunctioning screens. These may indicate the presence of a card skimmer. Contact customer service if you think you have used a compromised ATM.

Monitor Your Checking and Savings Accounts. Use mobile banking and check your accounts frequently. Sign up for alerts that instantly notify you of transactions.

Check Your Credit Report. Every Consumer in the U.S. is entitled to check their credit report once a year. Access your credit report at AnnualCreditReport.com.

WAYS WE ARE TAKING ACTION FOR OUR MEMBERS:
  • We diligently monitor accounts and verify suspicious transactions.

  • We take extra precaution confirming member identity.

  • We provide 24-hour phone support for lost or stolen cards.

  • We offer the ability to change personal identification numbers (PINs) on USSFCU cards at USSFCU ATMs.

  • We do not hold members liable for unauthorized transactions on their USSFCU cards.

JUST A REMINDER: USSFCU will never ask you for your personal information via text or email. Personal information includes your credit card number, member number, social security number, date of birth, etc. If you receive a text or email from USSFCU requesting any personal information, do not reply. Contact us immediately at 800.374.2758.

If you believe that someone is using your personal information, visit IdentityTheft.govIdentityTheft.gov is the federal government’s one-stop resource to help you report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters.

For additional resources and information on identity theft and fraud visit the website of the Federal Trade Commission.

Three major credit reporting agencies:

Equifax Credit Information Services – Consumer Fraud Division
Phone: (800) 997-2493
www.equifax.com

Experian
Phone: (888) EXPERIAN (397-3742)
www.experian.com

TransUnion Fraud Victim Assistance Department 
Phone: (800) 680-7289
www.transunion.com

Identity Theft Do's & Don'ts

While identity theft can happen to anyone, there are some things you can do (and some things you shouldn't do) to reduce your risk. Read below for some do’s and don’ts that will help safeguard personal information.

DO

  • Be Observant when Withdrawing Money from ATMs

Look for worn down parts and malfunctioning screens. These may indicate the presence of a card skimmer. Contact customer service if you think you have used a compromised ATM.

  • Monitor Your Checking and Savings Accounts

Use mobile banking and check your accounts frequently. Sign up for alerts that instantly notify you of transactions.

  • Check Your Credit Report

Every Consumer in the U.S. is entitled to check their credit report once a year. Access your credit report at AnnualCreditReport.com.

  • Know Your FICO Score

FICO scores fluctuate often, but monitor yours for drastic changes. Click here for more information on FICO scores and you can check yours at myfico.com for a nominal fee.

  • Read the Detailed Print

Before submitting payment information online or clicking links, check all URLs and email addresses. There should be no extra commas or unusual characters.

DO NOT

  • Download Smartphone and Tablet Apps from Just Anywhere

Most apps may appear harmless but they can contain risky code. If you need to access mobile banking, research the app through your financial institution website first.

  • Be Cautious of Unknown Information

If someone calls, emails, or texts you with a ‘very important message from your card issuer’ do not pick up and do not respond. Place a separate call to customer service or your card issuer to assess the situation. If you do not recognize the phone number calling you, do not answer. The art of fraud thrives on technology. There are now tools available that can synthesize the human voice; there is a chance that a fraudster may be calling to obtain a voice sample.

  • Store Card Numbers on Merchant Sites

Never opt to store your data. A breach on any site can jeopardize your personal information and identity. Use Visa Checkout or Masterpass to protect sensitive card data and always check to make sure the webpage you are on is secure. You can validate the security of a website by checking your browser for the lock symbol and ensuring that the address begins with https not just http.