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Identity Theft

Identity theft happens when someone uses your Social Security number or other personal information to open new accounts, make purchases, or get a tax refund. All consumers are vulnerable to becoming victims of fraud and identity theft. It is crucial to make the effort to protect yourself. While you cannot always prevent identity theft, you can reduce your risk by being proactive.

  • Be Observant when Withdrawing Money from ATMs. Look for worn down parts and malfunctioning screens. These may indicate the presence of a card skimmer. Contact customer service if you think you have used a compromised ATM.
  • Monitor Your Checking and Savings Accounts. Use mobile banking and check your accounts frequently. Sign up for alerts that instantly notify you of transactions.
  • Check Your Credit Report. Every Consumer in the U.S. is entitled to check their credit report once a year. Access your credit report at AnnualCreditReport.com.
  • Safeguarding your username and password. Never share your username and password. Change your passwords every 30-60 days especially if you are using third-party aggregators such as Mint, Quicken, or Acorn.
  • Be mindful of your Wi-Fi connection. Never log in to your account through a public or unsecured connection.

WAYS WE ARE TAKING ACTION FOR OUR MEMBERS:

  • We diligently monitor accounts and verify suspicious transactions.
  • We take extra precaution confirming member identity.
  • We provide 24-hour phone support for lost or stolen cards.
  • We offer the ability to change personal identification numbers (PINs) on USSFCU cards at USSFCU ATMs.
  • We do not hold members liable for unauthorized transactions on their USSFCU cards.

JUST A REMINDER: USSFCU will never ask you for your personal information via text or email. Personal information includes your credit card number, member number, social security number, date of birth, etc. If you receive a text or email from USSFCU requesting any personal information, do not reply. Contact us immediately at 800.374.2758.

If you believe that someone is using your personal information, visit IdentityTheft.gov. IdentityTheft.gov is the federal government’s one-stop resource to help you report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters.

For additional resources and information on identity theft and fraud visit the website of the Federal Trade Commission.


Protect your identity! Learn how to prevent identity theft and what you can do if you suspect your personal information has been stolen with our interactive course.

Identity Theft and Fraud


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Elder Financial Abuse

It’s estimated that older adults lose more than $36 billion every year to scams. The effects of elder financial abuse can be devastating. In addition to financial losses, victims may also experience feelings of depression, fear, shame, anger and depleted physical health.

Don’t be afraid or embarrassed to talk about it with someone you trust. You are not alone, and there are people who can help. Doing nothing could only make it worse. Keep handy the phone numbers and resources you can turn to, including the local police, your financial institution (if money has been taken from your accounts), and your area's Adult Protective Services

Learn more about elder financial abuse by visiting the Elder Financial Abuse page of USSFCU's Security Corner.

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Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

USSFCU staff continues to be the best and always has my best interest.

The USSFCU has been an important part of my financial situation and has provided outstanding service.

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

Magnificent people, great help during the hard times.

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

Very personable, solution based and takes an interest in your situation.

Provides excellent customer service and this is demonstrated by their great attention to detail. USSFCU provides excellent financial products and professional communication.

I joined in 1975 when I began my 41 year career in the U.S. Senate. It was a family and still is - one to be depended on in times of need and for advice.

The credit union provides relatively good services and the security updates to the system are noticeable.

All of my children and grandchildren have USSFCU accounts now. I really admire USSFCU and its staff completely, they have always looked out for my interests.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

This credit union is the best, I love the customer service and you can?t beat the interest rates. And I?m happy to be a member of this great credit union.

Great staff helping all the time. Just a very well run company always good service.

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

Customer service via the phone is very helpful and easy to accomplish requests.

Care about their clients and concerned about making sure they have the best rates and packages.

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