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Identity Theft

Identity theft happens when someone uses your Social Security number or other personal information to open new accounts, make purchases, or get a tax refund. All consumers are vulnerable to becoming victims of fraud and identity theft. It is crucial to make the effort to protect yourself. While you cannot always prevent identity theft, you can reduce your risk by being proactive. Guard your personal information, stay on top of your finances and stay informed. 

Be Observant when Withdrawing Money from ATMs. Look for worn down parts and malfunctioning screens. These may indicate the presence of a card skimmer. Contact customer service if you think you have used a compromised ATM.

Monitor Your Checking and Savings Accounts. Use mobile banking and check your accounts frequently. Sign up for alerts that instantly notify you of transactions.

Check Your Credit Report. Every Consumer in the U.S. is entitled to check their credit report once a year. Access your credit report at

Safeguarding your username and password. Never share your username and password. Change your passwords every 30-60 days especially if you are using third-party aggregators such as Mint, Quicken, or Acorn.

Be mindful of your Wi-Fi connection. Never log in to your account through a public or unsecured connection.


  • We diligently monitor accounts and verify suspicious transactions.
  • We take extra precaution confirming member identity.
  • We provide 24-hour phone support for lost or stolen cards.
  • We offer the ability to change personal identification numbers (PINs) on USSFCU cards at USSFCU ATMs.
  • We do not hold members liable for unauthorized transactions on their USSFCU cards.

JUST A REMINDER: USSFCU will never ask you for your personal information via text or email. Personal information includes your credit card number, member number, social security number, date of birth, etc. If you receive a text or email from USSFCU requesting any personal information, do not reply. Contact us immediately at 800.374.2758.

If you believe that someone is using your personal information, visit is the federal government’s one-stop resource to help you report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters.

For additional resources and information on identity theft and fraud visit the website of the Federal Trade Commission.


Elder Financial Abuse

Elder financial abuse is defined as the illegal or improper use of an older persons funds, property or assets. It’s estimated that older adults lose more than $36 billion every year to scams. The effects of elder financial abuse can be devastating. In addition to financial losses, victims may also experience feelings of depression, fear, shame, anger and depleted physical health.

Don’t be afraid or embarrassed to talk about it with someone you trust. You are not alone, and there are people who can help. Doing nothing could only make it worse. Keep handy the phone numbers and resources you can turn to, including the local police, your financial institution (if money has been taken from your accounts), and your area's Adult Protective Services

Learn more about elder financial abuse by visiting the Elder Financial Abuse page of USSFCU's Security Corner.