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Identity Theft

Identity theft happens when someone uses your Social Security number or other personal information to open new accounts, make purchases, or get a tax refund. All consumers are vulnerable to becoming victims of fraud and identity theft. It is crucial to make the effort to protect yourself. While you cannot always prevent identity theft, you can reduce your risk by being proactive. Guard your personal information, stay on top of your finances and stay informed. 

Be Observant when Withdrawing Money from ATMs. Look for worn down parts and malfunctioning screens. These may indicate the presence of a card skimmer. Contact customer service if you think you have used a compromised ATM.

Monitor Your Checking and Savings Accounts. Use mobile banking and check your accounts frequently. Sign up for alerts that instantly notify you of transactions.

Check Your Credit Report. Every Consumer in the U.S. is entitled to check their credit report once a year. Access your credit report at

Safeguarding your username and password. Never share your username and password. Change your passwords every 30-60 days especially if you are using third-party aggregators such as Mint, Quicken, or Acorn.

Be mindful of your Wi-Fi connection. Never log in to your account through a public or unsecured connection.


  • We diligently monitor accounts and verify suspicious transactions.
  • We take extra precaution confirming member identity.
  • We provide 24-hour phone support for lost or stolen cards.
  • We offer the ability to change personal identification numbers (PINs) on USSFCU cards at USSFCU ATMs.
  • We do not hold members liable for unauthorized transactions on their USSFCU cards.

JUST A REMINDER: USSFCU will never ask you for your personal information via text or email. Personal information includes your credit card number, member number, social security number, date of birth, etc. If you receive a text or email from USSFCU requesting any personal information, do not reply. Contact us immediately at 800.374.2758.

If you believe that someone is using your personal information, visit is the federal government’s one-stop resource to help you report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters.

For additional resources and information on identity theft and fraud visit the website of the Federal Trade Commission.


Elder Financial Abuse

Elder financial abuse is defined as the illegal or improper use of an older persons funds, property or assets. It’s estimated that older adults lose more than $36 billion every year to scams. The effects of elder financial abuse can be devastating. In addition to financial losses, victims may also experience feelings of depression, fear, shame, anger and depleted physical health.

Don’t be afraid or embarrassed to talk about it with someone you trust. You are not alone, and there are people who can help. Doing nothing could only make it worse. Keep handy the phone numbers and resources you can turn to, including the local police, your financial institution (if money has been taken from your accounts), and your area's Adult Protective Services

Learn more about elder financial abuse by visiting the Elder Financial Abuse page of USSFCU's Security Corner.



Members' Voice Testimonials

USSFCU puts members first and helps people. Compared to U.S. banks, which forget their humble beginnings and often behave like (they are) above the law. Credit unions seem to have maintained their purpose and USSFCU is among the best. I am proud to be a member and grateful for the service provided by USSFCU.

I've been a member for about 31 years now and I've always been able to count on the USSFCU when I've really needed them.

Excellent customer service. Staff are knowledgeable, responsive and able to provide individualized help. I live in another state and am still amazed how easy it is to use USSFCU for all my financial needs. It has always been this way and with technology solutions, it is easier than ever. But it is the personal assistance that really makes the diffe...

Been a member for a very long time. I have always been treated with kindness and expertise. Keep up the good work!

Love the phone calls regarding possible suspicious activity with my account. It's reassuring to know that everything is safe.

I would recommend the USSFCU based on the excellent customer service I have received from the Senate Credit unions I have visited (Eisenhower and GAO).

Accessibility and customer service have been exceptional. I have been a member for almost 40 years and have always been satisfied with the service and professionalism of the staff.

USSFCU cares about those who bank with it and that caring is not lip service but translates into action.

I have been with the credit union for almost 15 years and all in all am extremely pleased with the service I have gotten. Definitely better than any bank.

Very personable, solution based and takes in interest in your situation.

Unfailing service by dedicated staff. I feel that USSFCU has my back. Staff has gone to bat for me whenever needed. I'm not aware on any mistake or inconvenience in my 30 years of membership. Excellent long term leadership, continuity and service by board.

Easy to become a member and superb customer support. I dealt with two different USSFCU representatives and they were fantastic. I was able to reach them immediately or if they were tied up they contacted me as soon as they became available. They helped me open an IRA and answered any and all questions with great attitudes and professionalism. They ...

The credit union provides relatively good services and the security updates to the system are noticeable.

It took a matter of minutes to open the account and purchase a CD. The credit union that I have done business with for about 40 years took more than a week to close a joint account and transfer the funds to a new account when my husband died.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

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