Security and Privacy

What Members Can Do To Protect Themselves

  • Protect your account PINS(personal identification numbers and passwords). Never keep your PIN with your Debit or Credit Card.
  • Use caution when disclosing account numbers, social security number, etc. to another person. If someone calls or emails you representing the Credit Union and asks for account numbers or other personal information, proceed cautiously. Our Credit Union staff will never ask for you account information in an unsolicited call.
  • Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity on your account, we will contact you immediately.
  • Check our website for additional information and resources protecting your privacy and financial information.
  • Let us know if you have any questions. Please do not hesitate to call us; we are here to serve you!

If you are a Victim of Fraud:

  • Contact your nearest USSFCU branch, call 202-224-2967 or 800-374-2758 or email to
  • Stop payments on checks, change passwords, PIN numbers and open new accounts.
  • Call 800 772-1213 to check your Social Security Statement.
  • Stay alert to new occurrences of identity theft.
  • File a complaint with the Internet Crime Complaint Center (IC3)
  • File a complaint with the FTC:
    1-877- 438-4338;
    Identity Theft Clearinghouse,
    Federal Trade Commission,
    600 Pennsylvania Avenue,
    NW, Washington, DC 20580. 

  • By sharing your identity theft complaint with the FTC, you will provide important information that can help law enforcement officials across the nation track down identity thieves and stop them. Additionally, you can provide a printed copy of your online Complaint form to the police to incorporate into their police report.  The printed FTC ID Theft Complaint, in conjunction with the police report, can constitute an Identity Theft Report and entitle you to certain protections.

Identity Theft

  • Contact your nearest USSFCU branch or call 202-224-2967 or 800-374-2758
  • Contact the Fraud Department of the Three Major Credit Bureaus:
  • Equifax:
    P.O. Box 740241, Atlanta, GA 30374-0241
    P.O. Box 9532, Allen, TX 75013
    Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  • Ask them to flag your file with a fraud alert.
  • Get copies of your credit reports and follow up in writing about any accounts that have been tampered or opened fraudulently.
  • File a report with your local police or the police in the community where the identity theft took place. Keep a copy for yourself in case your creditors need proof of the crime.

Lost or Stolen Debit and Credit Cards

Report your lost or stolen card immediately to:

  • USSFCU member services at

    (202) 224-2967
    (800) 374-2758
    (800) 682-6075 (after hours)
    (206) 352-3500(collect if outside US)

  • Senate VISA Smart Credit Cards Emergency Replacement Service

    (202) 224-2967
    (800) 374-2758
    (800) 682-6075 (after hours)
    (206) 352-3500(collect if outside US)

  • After hours Cardholders Services (non-lost/stolen);

    1 (888) 526-0404
    (206) 352-4954 (Collect).

Helpful links* to learn about Identity Theft, Fraud and Ways to Protect Yourself:

*Websites are provided for information only. No endorsement is implied.

Routing Number: 254075250
Identity Theft Protection