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This Accessibility Statement applies to: www.ussfcu.org

AudioEye Accessibility

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, United States Senate Federal Credit Union has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site. 

The United States Senate Federal Credit Union website is monitored and tested regularly by internal resources and by AudioEye, a 3rd-Party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform.

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

AudioEye certifies that the United States Senate Federal Credit Union website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by (WCAG) 2.1 AA.

This perpetual and uninterrupted service includes continuous monitoring, regularly scheduled manual audits, and, as needed, regular releases that improve access and usability for all users, including users of Assistive Technology. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented by FIRSTBranch by Kasasa to improve the website user experience.

AudioEye Accessibility Certification

AudioEye Accessibility Certification

The AudioEye Certification seal represents a commitment to accessibility and inclusion. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Standards.

AudioEye certifies that the www.ussfcu.org website has been designed and fully optimized to meet the WCAG 2.1 Level AA Success Criteria to the greatest extent possible.

This website is regularly tested using a variety of assistive technologies.
We recommend using the following web browser / screen reader combinations for an optimized experience:

For Windows users: JAWS and Microsoft Edge or NVDA and Firefox

For Mac users: VoiceOver and Safari or VoiceOver and Chrome

For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies

Web Accessibility Guidelines

United States Senate Federal Credit Union has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, United States Senate Federal Credit Union has elected to conform to Level AA of these guidelines.

Related Links

Web Accessibility Initiative (WAI)
Design guidelines for electronic and information technology

Feedback

Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the United States Senate Federal Credit Union website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you enjoyed using the United States Senate Federal Credit Union website, or if you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback

Third Party Sites

Throughout this website, we may make use of different 3rd party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about United States Senate Federal Credit Union products and services. These sites, which are not controlled by United States Senate Federal Credit Union, may present challenges for individuals with disabilities that we are not able to control or remedy. Please know that these sites are not used as the sole source of (or sole vehicle for communicating) important information.

As made publicly available, here are the Accessibility Information pages provided from these 3rd party sites:

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

Read More testimonials.