Security Corner Blog

When Imposters Pretend to Be Your Financial Institution: Protect Yourself from Account Takeovers

Published: May 14, 2025

Today's fraudsters are digital con artists masters of disguise who impersonate your trusted financial institution (FI) to sneak into your accounts. This is not just a problem, it's a growing threat. Account Takeover (ATO) is one of the fastest-growing threats in personal finance, and it's crucial to be aware of it.

AI and Fraud: What Older Americans Need to Know

Published: May 7, 2025

Artificial intelligence is making scams harder to spot - from fake emergency calls to realistic phishing messages. Learn how AI tools like voice cloning and deepfakes are being used in fraud, and what you can do to stay protected.

Protecting Mom and Dad: Easy Ways to Fight Fraud Together

Published: May 7, 2025

Help protect your aging parents from fraud with simple, effective steps you can take today. This article shares common scam red flags, account safety tips, and includes a printable Scam Safety Sheet for easy reference.

Beware of Fake Customer Service Calls

Published: May 1, 2025

Fraudsters are posing as your financial institution to trick you into sharing sensitive card info. Learn how these scams work, what to watch for, and how to protect yourself with easy-to-use card controls.

How to Spot Junk Mail: A Quick Consumer Guide

Published: April 25, 2025

Daily, countless pieces of junk mail make their way into mailboxes nationwide. While some are just harmless advertisements, others can be deceptive and even dangerous designed to trick you into giving up personal information or money, potentially leading to identity theft, financial loss, or other serious consequences.

Contactless Payments: Safe, Secure & Built for Speed

Published: April 18, 2025

As technology continues to evolve, so do the ways we make purchases. From tapping your card to paying with your phone or smartwatch, contactless payments are quickly becoming the go-to method for fast, convenient, and most importantly, secure transactions. At USSFCU, your financial safety is our top priority. That's why we're sharing the facts on how these modern payment methods work and why you can trust them.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

Read More testimonials.