Security Corner Blog

When the "Representative" Isn't Really From USSFCU: How Scammers Use AI to Impersonate Financial Institutions

Published: August 20, 2025

AI is making it easier for scammers to impersonate trusted financial institutions. Learn how voice cloning, fake emails, and AI-powered deception are being used to trick members and what USSFCU will never do.

Subscription Renewal Scams: Don't Fall for Phony Payment Requests

Published: August 24, 2025

Subscription services like Amazon, Netflix, and Spotify make life easier, but they've also become a popular disguise for scammers. One common tactic? Fraudulent emails or text messages that claim your subscription is about to renew or that your last payment failed.

End-of-Summer Travel Scams: Last-Minute Vacation Deals That Aren't Real

Published: August 17, 2025

As summer winds down, many people jump at the chance to take a final trip before fall. Scammers know this?and they take advantage of the excitement around "Labor Day getaway" bargains.

How Identity Theft Happens When You Buy a Car

Published: August 6, 2025

Buying a car involves sharing a lot of personal information and that can make you a target for identity theft. From fake financing offers to unsecured trade-ins, this article breaks down how scammers take advantage and what you can do to stay protected every step of the way.

Fraud Alert vs. Credit Freeze - Which Should You Use?

Published: July 31, 2025

When it comes to protecting your identity, it's important to know your options. Two powerful tools available to help safeguard your credit are fraud alerts and credit freezes. While both aim to reduce your risk of identity theft, they work in different ways and the best choice depends on your situation.

Back-to-School Scams: Don't Fall for Phishing & Fakes

Published: July 25, 2025

From fake emails to impersonation texts, the back-to-school season is prime time for phishing attempts and social engineering scams. These attacks can cost you more than just money, they can compromise your identity, your child's information, and your peace of mind. Here's what to watch for and how to stay safe.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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