Security Corner Blog

Beware of Digital Payment App Scams: How to Spot Fake Customer Support and Protect Your Money

Published: March 4, 2025

Digital payment apps like Zelle, Venmo, and CashApp make sending and receiving money easy, but they also attract scammers looking to exploit unsuspecting users. One common scam involves fraudsters posing as customer support representatives to trick users into sending money or revealing personal information. Here's how to recognize these scams and protect your accounts.

Don't Get Caught In a Paper Check Scam!

Published: February 27, 2025

In a world that's increasingly dominated by digital payments, paper checks might seem outdated, but they're far from extinct. Unfortunately, this traditional payment method is still a favorite among fraudsters. Here's what you need to know about paper check fraud, how to identify it, and steps to take to protect yourself from falling victim.

That's Not Normal: Scam Messages That Scream Fraud

Published: February 21, 2025

Fraudsters are getting bolder and sneakier, preying on our emotions, panic, urgency, excitement, to trick us into clicking, calling, or sharing information. But don't worry, we're here to break down some of the latest scam attempts and how to spot them before they spot you.

Quishing: The Rise of QR Code Phishing and How to Stay Safe

Published: February 19, 2025

QR codes have revolutionized the way we access websites, make payments, and view restaurant menus, offering unparalleled convenience. However, this convenience has made them a target for scammers exploiting this technology through quishing-QR code phishing. This growing cyber threat tricks users into scanning malicious codes that can compromise their personal and financial information.

Tax Security Tips

Published: February 13, 2025

It's tax season, and that means tax-related scams are rampant. From bogus tax preparers to hacked Social Security numbers, there are so many ways your money and information can be hijacked this time of year. Follow these 10 tax security tips to help you stay safe and secure during tax season.

AI-Powered Romance Scams: How to Spot and Avoid Them

Published: February 5, 2025

Online romance scams have been a persistent issue for years. However, with the rise of artificial intelligence (AI), scammers have developed new tactics to deceive unsuspecting victims. As a responsible online user, your role in preventing AI-powered romance scams is crucial. These scams involve fraudsters who utilize AI-generated profiles, deepfake videos, and chatbot conversations to build trust and manipulate victims into sending money or personal information.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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