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Security Policy

The United States Senate Federal Credit Union recognizes the importance of maintaining your personal security and the integrity of your finances. Our online financial services are designed to be convenient and easy to use, but we've established many safeguards to preserve and protect the way you do business with us online. These measures — detailed here — allow us to ensure your identity when you access our online services and protect your information as it travels over the Internet to and from our site.

Server Security

Combining the latest secure socket (SSL) technology with a strong server firewall, we can assure you a safe, private session while you access our online financial services.

Online transactions between you and the Credit Union are all encrypted. Encryption is the process of scrambling information (typically for data transmission) so that it can only be reassembled in its original clear text format by someone who has the correct encryption key to do so.

Communicating with the Credit Union via a secure browser and the proper combination of access codes provides the technology to encrypt information as you send it to us, which only we can decrypt. Likewise, when we send personal or account information to you, the technology encrypts it, which then only you can decrypt.

Security encryption verifies server/message authenticity, privacy encryption and data integrity to a 128-bit key (where server-to-user communication gets scrambled for any potential outsiders and would require fraudulent users to crack as many as 2 to the 128th power of combinations).

Additional protection is provided by our "firewall" — the way we protect our computer systems and your information. Firewalls are like selective barriers that only let authorized users through the Credit Union's system — and into certain accounts.

Browser Protection

A secure browser protects the information you send and receive over the Internet. The Credit Union requires users of its online financial services to use secure browsers to preserve the safety and Privacy of personal and financial details.

To access the Credit Union's CU AnyHour Internet banking service requires a browser that supports at least 40-bit U.S. security level encryption. Access to the Bill Pay bill payment service, on the other hand, requires browsers that support 128-bit U.S. security level encryption, which is also called "strong" encryption. Since the United States Government does not allow the export of secure browsers with strong encryption anywhere outside the United States, members outside the United States are unable to use the Bill Pay service.

You can test your browser's ability to handle different security levels by using the VeriSign Security Advisor (a no-fee service that provides links to upgrade if necessary). For technical assistance on upgrading your browser software, contact your Internet Service Provider (ISP).

Access Codes

Entry to the account services of this website requires the user to provide such access codes as an account number and a password. The combination of these codes identifies and authenticates the user to the Credit Union, permitting the viewing of accounts and transactions over the Internet.

CU AnyHour Internet banking service: Your account number matches the particular Credit Union account you wish to access. The account number serves to identify you and your account relationship with the United States Senate Federal Credit Union.

The password is a code that authorized users (members) can choose or have assigned by the Credit Union. Passwords are alphanumeric and case sensitive, with a minimum of eight and a maximum of 20 characters. Users must contact the Credit Union to establish their password within the system.

Once the password is established (to help gain access to the CU AnyHour service), the user is encouraged to change the password in the CU AnyHour system to something that is easily remembered. To enhance user convenience of the CU AnyHour system, there is no requirement to change passwords on a recurring basis. But changing your CU AnyHour password within the CU AnyHour system on a regular basis is recommended to deter password fraud.

To further protect users and their accounts, additional security features include:

  • A "freezeout" feature to prevent access after repeated unsuccessful logon attempts;
  • A "timeout" feature to automatically log users out of service sessions after an extended period of inactivity.

To further protect your password, the Credit Union recommends you select something that is easy for you to remember — but hard for anyone (even people who know you) to guess. Avoid using significant dates (i.e., anniversaries, birthdays), phone numbers or extensions, or even street addresses.

If you think your password has been compromised, call us at 800.374.2758 Monday through Friday, 8:30 am to 4 pm EST.

Bill Pay bill payment service: Bill Pay subscribers are assigned a "service account number" and a "personal security code" to access the Bill Pay area of our website.

The Bill Pay personal security code is delivered to subscribers in a separate mailing. Upon receiving the "service account number" ("user name") and the "personal security code" ("password"), the subscriber may log into the Bill Pay service. For the user's protection, we recommend changing the user name and password upon logging in.

If you need more details about the Bill Pay service, contact CheckFree's Customer Care support at 1 (888) 918-7516, 24 hours a day, seven days a week. You will need to provide the nine-digit "Service Account Number" provided in your Welcome Letter.

Using CU AnyHour Internet Banking and Bill Pay Safely

Keeping your personal and account information safe while online is your responsibility, too. To ensure your online Privacy, we recommend you:

  • Eliminate cached pages before leaving a shared or public computer.
  • Don't share your password with anyone.
  • When you can, choose passwords that are hard to guess — but easy for you to remember.
  • Avoid choosing the same password for everything that requires a password.
  • Don't leave your computer while it is in the middle of an Online Banking or Bill Pay session.

For additional information about the United States Senate Federal Credit Union's website Security, inquire via , at any branch office, or contact us at 800.374.2758.

Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

USSFCU staff continues to be the best and always has my best interest.

The USSFCU has been an important part of my financial situation and has provided outstanding service.

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

Magnificent people, great help during the hard times.

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

Very personable, solution based and takes an interest in your situation.

Provides excellent customer service and this is demonstrated by their great attention to detail. USSFCU provides excellent financial products and professional communication.

I joined in 1975 when I began my 41 year career in the U.S. Senate. It was a family and still is - one to be depended on in times of need and for advice.

The credit union provides relatively good services and the security updates to the system are noticeable.

All of my children and grandchildren have USSFCU accounts now. I really admire USSFCU and its staff completely, they have always looked out for my interests.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

Great staff helping all the time. Just a very well run company always good service.

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

Customer service via the phone is very helpful and easy to accomplish requests.

Care about their clients and concerned about making sure they have the best rates and packages.

USSFCU has always been accommodating, easy to work with, and staff are always kind. I have every intention of keeping my account with this bank for a long, long time.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

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