USSFCU Corner

How Credit Unions are Helping Members Survive Covid

Published: August 18, 2020

95% of credit unions surveyed are offering loan modifications, 80% have created new loan products in response to the crisis. 85% offer fee waivers. 64% are offering debt consolidation and/or financial counseling. 30% have made donations or otherwise aided community organizations

USSFCU Attends BOT Mid-Winter Dinner 2020

Published: March 3, 2020

On Thursday, February 27, USSFCU was honored to attend and to be the presenting sponsor of the Greater Washington Board of Trade's 2020 Mid-Winter Dinner.

USSFCU Sponsors a Day at the Washington Auto Show

Published: January 31, 2020

A USSFCU led initiative; Public Service Recognition Day is a way for the Credit Union to acknowledge the many Federal, State & Local employee & First Responder groups we serve in the D.C. metro area.

USSFCU & The Hall of the States

Published: December 5, 2019

Not many are aware that USSFCU has an extensive relationship with the Hall of the States building. Not only are both of our DC branches in close proximity to the building, but we also offer membership to 10 organizations within the building. We currently have over 80 members that work within the building.

Celebrating our Member Businesses

Published: November 30, 2019

In honor of Small Business Saturday, we are shining the light on fellow USSFCU business owners. Providing local services, unique products, and Small Business Saturday special offers, consider supporting these businesses today and throughout the year.

National Governors Association's Wellness Fair

Published: November 21, 2019

USSFCU joins employees of the National Governors Association (NGA) for their Annual Employee Benefits Fair. Hosted in the Hall of the States Building, TEAM USSFCU was on hand to greet employees of The National Governors Association and educate them on the benefits of Credit Union membership. Employees of NGA have been eligible for membership since 2002.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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