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A Message from our President

Regarding the unthinkable events that transpired on Wednesday, January 6, 2021.

To our members and employees of our member groups who endured the unthinkable events that transpired at the U.S. Capitol this past Wednesday, our hearts go out to you. To those placed on the front lines to defend and protect our nation's Capital in the face of an overwhelming catastrophe, we are forever grateful for your bravery and sacrifice. It is my great hope we can heal as a community and nation and turn this tragic moment into a touchstone for inspiring unity.

All of our USSFCU staff are safe as we made the decision to close our Senate Hart Branch on January 6 and it remained closed throughout last week. We all must take the time to reflect and process everything that has happened but we must also continue to move forward. That being said, the Senate Hart Branch will reopen on Monday, January 11, 2021 for regular business hours.

If there is anything the USSFCU family can do to help during this time, know that we are always here for our members and the communities we serve. Please feel free to reach out any time. We hope for brighter days ahead in the new year.

Timothy L. Anderson
USSFCU President & CEO

 


Diversity, Equity & Inclusion

Like the rest of the world, we witnessed the abhorrent act resulting in the death of George Floyd. The United States Senate Federal Credit Union (USSFCU) extends our deepest and heartfelt condolences to the Floyd family and all who are suffering inexplicable loss due to inequality and discrimination. We join with the National Credit Union Administration (NCUA), the Credit Union National Association (CUNA) and others in our industry to pray for peace, healing and justice for our nation and all its citizens.
 
The USSFCU was established during the height of the Great Depression to provide affordable financial services to all. The credit union motto of people helping people is a bedrock principle for our institution. Discrimination, inequity and exclusion are contrary to this principle and the basic principle of humanity. At USSFCU, we stand with our members, employees and volunteers against systemic racism and all forms of injustice. We support an environment of diversity, equity and inclusion (DEI).
 
As we continue to battle and recover from the devastating impact of COVID-19, we lift up our country during these turbulent times and reiterate USSFCU has been here for 85 years helping our members and employees.
 
Credit unions are uniquely built to effectuate change. The passion throughout the country aligns with our principle of people helping people and serves as the driver to alter the trajectory in our nation. We will get through this—and we will get through it together.
 
Sincerely,
Timothy L. Anderson
President and CEO
United States Senate Federal Credit Union

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

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