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Branch Update - SENATE HART BRANCH REOPENS AUGUST 17

>>>ALL BRANCH LOBBY VISITS ARE BY APPOINTMENT ONLY<<<

Book a Branch Appointment

  • Eisenhower Branch Lobby/Drive-Thru: OPEN
    • Hours of Operation: Monday - Friday from 10 am to 3 pm.
    • Teller line will not be open – All teller transactions should be handled at the drive-thru
  • Senate Hart Branch: REOPENING AUGUST 17
    • Hours of Operation: Mon, Tues, Thurs & Fri from 8:30 am - 4:00 pm | Wed from 10 am - 4:00 pm
    • Teller line will be open by appointment only
  • COVID-19 Safety Preparedness
    • Face Coverings are Required (please bring your own) More Info.
    • Physical Distancing of 6 ft.
    • Gloves recommended but not required
    • Feeling Sick? Do not make an appointment if you are feeling sick More Info.
    • Adhere to the CDC guidelines for COVID-19 prevention More Info.
    • Plexiglas Shields to protect members and employees
    • Regular cleaning between appointments
    • Regularly scheduled deep cleaning to ensure a safe branch environment
  • Branch Appointment Preparedness
    • One appointment=One person (Do not bring multiple people to your appointment as we have to adhere to the capacity limitation in the branch)
      • If you have small children or someone is in your care that needs to accompany you on your visit, please let us know ahead of time.
    • Bring proper documentation for the visit
    • Expect a call from a staff member to verify the type of service
    • If you are not able to schedule an appointment online, please contact our Member Services Call Center at 800.374.2758 and a Member Service Representative will make an appointment for you.
    • Wire service must be completed by 1:45 pm

Click here for live updates to branch status

Account access is available 24/7 via:

Online Banking – ussfcu.org    |   Mobile App   |   TeleAction (202.228.1156)

Due to the ever-changing nature in response to the coronavirus, hold, response and application processing times may be longer than usual.

We appreciate your patience.


COVID-19 Update

The United States Senate Federal Credit Union is committed to safeguarding the health of our employees, members and volunteers. As we monitor the spread of COVID-19 and associated responses, we want to keep you apprised of our actions and policies to stay safe.  We will continue to assess the situation and ensure you are informed of any decisions to close or alter the operations at the Credit Union.

Click here for additional information regarding the COVID-19 (Coronavirus)

Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

USSFCU staff continues to be the best and always has my best interest.

The USSFCU has been an important part of my financial situation and has provided outstanding service.

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

Magnificent people, great help during the hard times.

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

Very personable, solution based and takes an interest in your situation.

Unfailing service by dedicated staff. I feel that USSFCU has my back. Staff has gone to bat for me whenever needed. I'm not aware on any mistake or inconvenience in my 30 years of membership. Excellent long term leadership, continuity and service by board.

Easy to become a member and superb customer support. I dealt with two different USSFCU representatives and they were fantastic. I was able to reach them immediately or if they were tied up they contacted me as soon as they became available. They helped me open an IRA and answered any and all questions with great attitudes and professionalism. They ...

The credit union provides relatively good services and the security updates to the system are noticeable.

It took a matter of minutes to open the account and purchase a CD. The credit union that I have done business with for about 40 years took more than a week to close a joint account and transfer the funds to a new account when my husband died.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

This credit union is the best, I love the customer service and you can?t beat the interest rates. And I?m happy to be a member of this great credit union.

Great staff helping all the time. Just a very well run company always good service.

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

Customer service via the phone is very helpful and easy to accomplish requests.

Care about their clients and concerned about making sure they have the best rates and packages.

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