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Security Alerts (Updated 2/02/2024)

Security Alerts

(UPDATED 2/02/2024)

Phone Call Scams: We have identified instances of scammers contacting our members, falsely claiming to be from our "fraud department," and calling from a phone number that appears to be USSFCU. These individuals may mention unusual account activity to trick you into a false sense of security.

Please be advised that USSFCU will never contact you out of the blue for any account information or access details. If you receive such a call, hang up immediately and dial our main number at 800.374.2758.


Phishing Emails:
Several phishing emails have been reported, posing as USSFCU and claiming that members' phone numbers have been disassociated from their online accounts. These emails request online banking credentials. USSFCU will never send unsolicited emails asking for your username, password, one-time verification code, PIN, or any other identification details. If you receive such an email, do not provide any information, and independently call 800.374.2758 or log into your account at my.ussfcu.org to verify transactions.


Spoofing Alerts:
We have identified instances of scammers spoofing our TeleAction phone number, posing as USSFCU in texts and phone calls alerting members of charges on their accounts. TeleAction will never initiate a call or text to our members. If you are uncertain about any call or text you are receiving, do not provide any information, hang up, and dial our main line at 800.374.2758.

USSFCU will never send unsolicited emails, calls, or texts to ask for:

  • One-time verification code
  • PIN
  • Username or password
  • Personally identifiable information (account number, social security number, birth date, etc.)

Or any other identification details.

If you receive a message that you feel might be fraudulent, do not provide any information, hang up, and independently call 800.374.2758 to speak to a team member at our Member Services Contact Center or log into your account at my.ussfcu.org to verify transactions.


Bowman Branch New Hours

New Hours are now from 10 AM to 3 PM

(Effective 02/01/2024)

New Operating Hours for Bowman Branch: As of February 1, 2024, our Bowman Branch location in Old Town Alexandria will be open Monday - Friday from 10 AM to 3 PM

Visit Bowman


 

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

Read More testimonials.