Security Alerts (Updated 2/02/2024)
Phone Call Scams: We have identified instances of scammers contacting our members, falsely claiming to be from our "fraud department," and calling from a phone number that appears to be USSFCU. These individuals may mention unusual account activity to trick you into a false sense of security.
Please be advised that USSFCU will never contact you out of the blue for any account information or access details. If you receive such a call, hang up immediately and dial our main number at 800.374.2758.
Phishing Emails: Several phishing emails have been reported, posing as USSFCU and claiming that members' phone numbers have been disassociated from their online accounts. These emails request online banking credentials. USSFCU will never send unsolicited emails asking for your username, password, one-time verification code, PIN, or any other identification details. If you receive such an email, do not provide any information, and independently call 800.374.2758 or log into your account at my.ussfcu.org to verify transactions.
Spoofing Alerts: We have identified instances of scammers spoofing our TeleAction phone number, posing as USSFCU in texts and phone calls alerting members of charges on their accounts. TeleAction will never initiate a call or text to our members. If you are uncertain about any call or text you are receiving, do not provide any information, hang up, and dial our main line at 800.374.2758.
USSFCU will never send unsolicited emails, calls, or texts to ask for:
- One-time verification code
- Username or password
- Personally identifiable information (account number, social security number, birth date, etc.)
Or any other identification details.
If you receive a message that you feel might be fraudulent, do not provide any information, hang up, and independently call 800.374.2758 to speak to a team member at our Member Services Contact Center or log into your account at my.ussfcu.org to verify transactions.
Bowman Branch New Hours
New Hours are now from 10 AM to 3 PM
New Operating Hours for Bowman Branch: As of February 1, 2024, our Bowman Branch location in Old Town Alexandria will be open Monday - Friday from 10 AM to 3 PM.