Please Note: Due to heighten security in and around Capitol Hill, Capitol Policy is not allowing the Credit Union to escort anyone without congressional ID until at least after January 21, 2021. If you have a previously scheduled appointment at our Hart Branch, a member of our services team will contact you to reschedule.
USPS Mail System Delays
USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. If you are experiencing delays in payments posting to your loan or credit card, this may be the cause.
As a temporary concession, when processing payments, we will refer to the postmarked date to see if there was a delay in mail delivery. If there was a delay in excess of 7 calendar days from when the mail was sent, we will post the payment with the postmarked date and not charge or reverse any incurred late fee. Payments received late but postmarked less than 7 calendar days before the due date, will be processed as a late payment.
We will provide 30 calendar days’ notice on the website and member statements when this concession will no longer be available. At that time, please refer to our Late Fees by Product or your loan or credit card documentation for further guidance.
Check Images Update (12/08/2020)
Below are some frequently asked questions regarding this ongoing situation.
What is going on with Check Images?
- We are working diligently behind the scenes to correct the operational issue we are having with Check Images
What is causing this issue / Who is causing this issue?
- The process involves one of our third-party software providers and as a result, any fix requires a great deal of testing, partnership, and collaboration all of which takes time
Why does this keep happening / This has happened before:
- We know we have had previous disruptions in the past and we are working with our partner to find a permanent solution rather than a temporary fix
When will the Check Image issue be fixed:
- We are working hard to have the issue corrected before the end of the year, but cannot definitively provide a date when the functionality will be turned back on.
The United States Senate Federal Credit Union is committed to safeguarding the health of our employees, members and volunteers. As we monitor the spread of COVID-19 and associated responses, we want to keep you apprised of our actions and policies to stay safe. We will continue to assess the situation and ensure you are informed of any decisions to close or alter the operations at the Credit Union.
Account access is available 24/7 via:
Online Banking – ussfcu.org | Mobile App | TeleAction (202.228.1156)