Remote Deposit Intermittent Issues
Members are currently experiencing intermittent issues when trying to make check deposits using the remote deposit feature within our mobile app. We are working hard to resolve this issue. If you are experiencing issues with making your deposit, you may use the Sprig CO-OP Shared Branching app as an alternative method.
Sprig by CO-OP is an easy-to-use mobile app specifically developed for credit unions to assist with services like mobile deposit and electronic fund transfer.
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USPS Mail System Delays
USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. If you are experiencing delays in payments posting to your loan or credit card, this may be the cause.
As a temporary concession, when processing payments, we will refer to the postmarked date to see if there was a delay in mail delivery. If there was a delay in excess of 7 calendar days from when the mail was sent, we will post the payment with the postmarked date and not charge a late fee. Payments received late but postmarked less than 7 calendar days before the due date will be processed as a late payment.
We will provide 30 calendar days’ notice on the website and member statements when this concession will no longer be available. At that time, please refer to our Late Fees by Product or your loan or credit card documentation for further guidance.
As a reminder, the fastest and easiest way to avoid delays in the mail system is to set up a digital payment. You can use either Bank-to-Bank Transfer or ACH Loan Payments to do this.
COVID-19 Update
The United States Senate Federal Credit Union is committed to safeguarding the health of our employees, members, and volunteers. As we monitor the spread of COVID-19 and associated responses, we want to keep you apprised of our actions and policies to stay safe. We will continue to assess the situation and ensure you are informed of any decisions to close or alter the operations at the Credit Union.
Click here for additional information regarding the COVID-19 (Coronavirus)
