Notice Details

Masks No Longer Required at Senate Hart Branch

(Effective 6/13/22)

We have lifted the mask requirement at our Senate Hart Branch effective immediatly. Wearing a mask or face covering is preferred but no longer required.

Are You Feeling Sick? If you are feeling ill, have tested positive for COVID-19, have been exposed to the virus or have traveled internationally to any CDC Advisory location, we cannot accommodate a branch visit.

myUSSFCU ONLINE & MOBILE BANKING IS LIVE!!

Our all-new myUSSFCU Online & Mobile Banking platforms are now live.

Log in now or download the new USSFCU app.

my.ussfcu.org

     

You can also visit ussfcu.org/myussfcu for answers to many of your questions.

If you are calling our Member Services Contact Center with questions regarding the new platforms, please press 4 to receive the most efficient and effective service.

New Online & Mobile Banking Coming in June

We will be rolling out a brand new Online & Mobile Banking platform in early June. This new platform will be utilizing an upgraded 2-factor authentication security interface during the log-in process.

What does this mean for members?

You won't need to set and remember security questions & answers. No more need for password reset questions & answers. There is no need for a personalized watermark.

IMPORTANT:

You need to verify that the email address and phone number we have on file are current & up-to-date.

Your 2-factor alerts will be sent utilizing these channels, If the email and phone number you provide for 2-factor do not match what is in our system, the process will error out and you will not be able to log in.

MyCardRules

The current MyCardRules™ app will end no longer be available after 5/31/22. 

To simplify the way you do business, we are integrating MyCardRules™ as a feature inside online & mobile banking. It will no longer be a standalone application outside of the platform. You will be able to access MyCardRules™ and manage your cards inside online and mobile banking. The new, integrated MyCardRules™ is a brand-new system, completely independent from the current MyCardRules™ app.

In June, members will receive an email with details on the new platform and how to get started. 

International Wires & Foreign Currency Update

We are currently unable to process any request for International Wires or Foreign Currency for Russian or Ukrainian banks or currency at this time.

Looking for access to your account after regular business hours?

Account access is available 24/7:

Online Banking | Mobile App | TeleAction

Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

- Richard · Washington, D.C.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

- Dennis · Washington, D.C.

USSFCU staff continues to be the best and always has my best interest.

- Mia · Brandywine, MD

The USSFCU has been an important part of my financial situation and has provided outstanding service.

- John · Reston, VA

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

- Katie · Carlsbad, CA

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

- Rochelle · Washington, D.C.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

- Penelope · Copper Hill, VA

Magnificent people, great help during the hard times.

- Ramy · Salt Lake, Utah

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

- Craig · Alexandria, VA

Very personable, solution based and takes an interest in your situation.

- Reno · Temecula, CA

Provides excellent customer service and this is demonstrated by their great attention to detail. USSFCU provides excellent financial products and professional communication.

- Mike · Fayetteville, GA

I joined in 1975 when I began my 41 year career in the U.S. Senate. It was a family and still is - one to be depended on in times of need and for advice.

- Stephanie · Severn, MD

The credit union provides relatively good services and the security updates to the system are noticeable.

- Ophelia · Alexandria, VA

All of my children and grandchildren have USSFCU accounts now. I really admire USSFCU and its staff completely, they have always looked out for my interests.

- Wilma · Sterling, VA

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

- Michael · Crofton, MD

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

- Salvador · Waldorf, MD

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

Great staff helping all the time. Just a very well run company always good service.

- Charles · Alexandria

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

- Charles · Takoma Park, MD

Customer service via the phone is very helpful and easy to accomplish requests.

- Clarke · Alexandria, VA

Care about their clients and concerned about making sure they have the best rates and packages.

- George · Cape Coral, FL

USSFCU has always been accommodating, easy to work with, and staff are always kind. I have every intention of keeping my account with this bank for a long, long time.

- Leslie · Mississippi

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

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