Card Management

Card Management

Manage your USSFCU debit and credit cards directly within myUSSFCU Online and Mobile Banking. Set alerts, control transactions, lock or unlock your cards, and customize protections based on how and where your cards are used.

Getting started is easy. From your myUSSFCU dashboard, select Card Management, choose your card, and begin setting your alerts and protections.

Log In to myUSSFCU

Customize Your Alerts and Protections

Customize card controls based on spending limits, transaction types, merchant categories, and more to manage alerts and help prevent unauthorized transactions.

Notification Settings

Set your preferred notification methods for both blocked transactions and approvals. While In-app messages are enabled by default, you may also enable:

  • Email
  • Text message

NOTE: Blocked transactions will always generate an alert.

Enable Alerts to Receive Card Notifications
To receive Card Management alerts, ensure your notification settings are enabled within myUSSFCU.

Learn How to Enable Alerts

Protection Options

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Merchant Controls

Set alerts or block transactions from specific merchant categories, including:

  • Department stores
  • Entertainment
  • Gas stations
  • Grocery stores
  • Utilities and household services
  • Health and personal care
  • Restaurants
  • Travel
  • And more

To view additional details for each merchant category, select “Merchant Type Details” within your Card Management settings.

Transaction Controls

Set alerts or block specific transaction types, including:

  • In-store purchases
  • Online purchases (eCommerce)
  • Mail or phone orders
  • Recurring payments
  • ATM transactions

To view additional details for each transaction type, select “Transaction Type Details” within your Card Management settings.

Location Controls

Set alerts or block international transactions based on where your card is being used.

Spending Limits

Create alerts and spending controls based on individual transactions or monthly activity.

Available controls include:

  • Spending Limit — Blocks transactions over a specified amount and sends an alert
  • Spending Alert — Sends an alert for transactions over a specified amount without blocking the transaction
  • Monthly Spending Limit — Blocks transactions that exceed your monthly spending threshold and sends an alert
  • Monthly Spending Alert — Sends an alert when your monthly spending threshold is exceeded without blocking transactions

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Card Status Features

View and manage your card’s status directly within Card Management.

Use the toggle switch to quickly enable or disable your card.

  • Green toggle = Active
  • Gray toggle = Locked

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Active

When a card is issued and usable, an Active status displays. In the Active status, the card can be toggled off (locked) or Reported lost/stolen. 

NOTE: Activate new card service displays but can’t be selected.

Locked

A Locked card is temporarily disabled and purchases will be declined.

While your card is locked:

  • Recurring payments may still process
  • Deposits and credits will still be accepted
  • You can re-enable your card at any time

If your card is lost or stolen, select “Report Lost/Stolen” within Card Management.

PLEASE NOTE: Once a card has been reported as lost or stolen, it cannot be reactivated within myUSSFCU. Replacement cards must be ordered by contacting USSFCU.

Expired

When a card’s expiration date passes, an Expired status displays, and the card will no longer be usable. Report lost/stolen will still be available.

Ordered

An Ordered status displays if a new card has been issued but has not yet been activated. Report lost/stolen; activate new card, and the toggle switch will be available. 

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Activate a New Card

When you receive a new card, select it from the Card Management section within your myUSSFCU dashboard and choose “Activate New Card.”

Cards previously locked using the toggle switch can be reactivated. Cards reported as lost, stolen, or reordered cannot be reactivated.

Frequently Asked Questions

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Where do I access Card Management?

From your myUSSFCU dashboard, select Card Management. You can also access Card Management through eligible accounts associated with your card.

Why can’t I enable my card?

If your card was reported as lost or stolen, it cannot be reactivated. Replacement cards typically arrive within 10–14 days.

If your card is expired, it can no longer be used.

If your card shows an Ordered status, it must first be activated before toggle controls become available.

Why am I not receiving alerts?

The default and most reliable setting for receiving Card Alerts is the mobile app In-app messaging. If you have chosen to receive alerts via another method, this issue could be caused by any of the following:

  • You requested to receive a code via SMS text message, but the phone number displayed is a landline number.  Choose to receive alerts via email and/or in-app push notifications instead.
  • If you are in an area with poor cell service or no internet service, alert delivery will be delayed or may time out before delivery is completed.
  • Is your phone operated on a prepaid plan? If so, ensure your prepaid plan is up to date and has a sufficient balance to receive a text message.   
  • Check with your mobile provider to ensure there are no current network issues.
  • Are you traveling outside the United States and if so, have you made arrangements with your carrier to receive SMS text messages internationally?
  • Review and confirm your Notification Settings through online banking or the mobile app.
  • Verify your phone number and email address are correct by navigating to your profile via Settings.

If the issue continues, contact Member Services at 800.374.2758.

Why am I seeing a Card Alerts error?

This message may appear during temporary system maintenance or connectivity interruptions. Please try again in approximately 30 minutes.

If the issue continues after several hours, contact USSFCU for assistance.

Why won’t my card turn back on?

This issue may occasionally occur following recent Card Management updates. Please contact Member Services at 800.374.2758 for assistance restoring access to your card controls.

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Need help? Contact us at 800.374.2758, email us at [email protected] or simply start a conversation in online or mobile banking.

Compatible with supported iOS and Android devices.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

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I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

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The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

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