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Misleading Mortgage Notices in your Mailbox

Published: September 11, 2019


Around the country, mailboxes are being hit with pink or yellow post cards that establishes a sense of urgency for the recipient. These post cards may include the name of your financial institution (United States Senate Federal Credit Union), a phone number to call along with a seemingly valid Mortgage ID number. All things members may register as legitimate. However, these post cards are not products of USSFCU and the numbers listed will put you through to outside organizations attempting to gain your business. Research shows that there are a few different numbers associated with these post cards that are linked to businesses such as, Heritage Warranty Company and Mortgage Protection Services, none of which are associated with USSFCU in any way. It is important to note that these organizations may have obtained contact information in various ways that involves taking information from public listings or purchasing contact information from a third party that is in no way associated with USSFCU. USSFCU does not and will not sell your information to any third parties!

Still unsure if this post card is a valid USSFCU notice? Check the bottom right corner where the disclosure states, “Not affiliated with, sponsored by and loan information not provided by United States Senate Federal Credit Union (or the name of the institution you financed your Mortgage through)”. If you happen or have happened to call, any of the numbers listed on the post card and the person or automated system on the other end ask you for any personal information or to pay any fees for services to reduce or stop your mortgage payments, please note these as red flags!

If you are unsure what to do about this notice, please contact USSFCU or your primary financial institution directly. Do not contact the number listed on the post card and properly dispose of the notice. If you are ever unsure of a piece of mail or email received or phone call made, call USSFCU directly at 800.374.2758 or email [email protected].

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Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

USSFCU staff continues to be the best and always has my best interest.

The USSFCU has been an important part of my financial situation and has provided outstanding service.

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

Magnificent people, great help during the hard times.

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

Very personable, solution based and takes an interest in your situation.

Provides excellent customer service and this is demonstrated by their great attention to detail. USSFCU provides excellent financial products and professional communication.

I joined in 1975 when I began my 41 year career in the U.S. Senate. It was a family and still is - one to be depended on in times of need and for advice.

The credit union provides relatively good services and the security updates to the system are noticeable.

All of my children and grandchildren have USSFCU accounts now. I really admire USSFCU and its staff completely, they have always looked out for my interests.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

This credit union is the best, I love the customer service and you can?t beat the interest rates. And I?m happy to be a member of this great credit union.

Great staff helping all the time. Just a very well run company always good service.

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

Customer service via the phone is very helpful and easy to accomplish requests.

Care about their clients and concerned about making sure they have the best rates and packages.

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