Press Releases

U.S. Senate Federal Credit Union Wins Titanium Award for Outstanding Mortgage Production in 2023

Published: May 1, 2024

U.S. Senate Federal Credit Union Wins Titanium Award for Outstanding Mortgage Production in 2023

Pictured from right to left: Scott Toler President/CEO Credit Union Mortgage Association; Alejandra Martinez, Mortgage Lending Assistant, USSFCU; Jeremey Hill Mortgage Loan Officer, USSFCU; Kelli Pacilio, Director of Real Estate Lending, USSFCU; Kim Ta, Senior Mortgage Loan Officer, USSFCU; Timothy Anderson, President/CEO, USSFCU

Alexandria, Virginia – U.S. Senate Federal Credit Union (USSFCU) proudly announces that it has been awarded the Credit Union Mortgage Association's (CUMA) Titanium Award for its outstanding mortgage loan production in 2023. This prestigious award places USSFCU at the forefront of the industry, recognizing its achievement of over $40 million in mortgage loans, including first mortgages and refinancing.

The CUMA Titanium Award is not just a testament to USSFCU's financial achievements but also underscores its commitment to superior service and member satisfaction. As CUMA notes, the award signifies that the USSFCU Mortgage Team is "the best of the best," known for their high performance and dedication to creating exceptional service experiences that encourage members to return.

"This award highlights our commitment to excellence and our dedication to providing tailored, accessible mortgage solutions to our members."

- Kelli Pacilio, Director of Real Estate Lending at USSFCU

"We are thrilled to be recognized by the Credit Union Mortgage Association with the prestigious Titanium Award," remarked Kelli Pacilio, Director of Real Estate Lending at USSFCU. "This award highlights our commitment to excellence and our dedication to providing tailored, accessible mortgage solutions to our members. Our team's focus on delivering personalized service ensures that each member feels confident and supported as they make one of the most important financial decisions of their lives."

Streamlined Mortgage Solutions and Expert Guidance for Every Homebuyer

USSFCU offers a broad range of mortgage products across all 50 states, including Conventional, FHA, VA, and HomeReady® loans, designed to suit diverse financial needs and simplify home buying. A dedicated, in-house "Dream Team" of Mortgage Loan Officers provides personalized guidance through the entire mortgage process, from choosing the right loan to finalizing the purchase. Additionally, user-friendly online applications allow for easy completion and credit approvals, enhancing the efficiency of the mortgage process for all members.

About U.S. Senate Federal Credit Union

Since 1935, USSFCU has provided the Senate and Capitol Hill communities with world-class financial stability, security, and service. Now a $1.6 billion financial institution with 140 plus paths to membership, access to these exclusive financial resources is at your fingertips. For more information about USSFCU and its award-winning mortgage services, please visit ussfcu.org/mortgage.

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Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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