Security Corner Blog

How to Protect Your Information When Banking Online

Published: October 17, 2023

Securing your online banking credentials might sound like a chore. However, it can significantly reduce the chances of a fraud event. Follow these tips for better banking security.

Eight Tips for Securing Your Online Accounts

Published: August 24, 2023

Financial institutions have an obligation to safeguard your personal financial information, but you have an important role to play as well. While even the best procedures can't prevent all instances of cybercrime, understanding how theft of personal financial information might occur and taking steps to minimize your risk can make a difference.

How to Spot and Avoid Card Skimmers

Published: May 20, 2024

Skimmers are hard-to-spot devices that thieves place over or inside card reading machines at legitimate retailers to directly copy card and PIN information. They then use the stolen data to make fraudulent purchases or, in the case of debit cards, clean out a victim's bank account.

Help Stop Elder Financial Abuse

Published: May 23, 2023

Look out for vulnerable older people and talk to them about financial wellness. Financial abuse awareness is critical for older adults who are targeted by scammers specifically because of their age.

Bank Account Takeover Attacks: How to Keep Safe

Published: April 18, 2023

Scammers use account takeover (or "ATO") tactics to target individuals, businesses, and banks daily. All stakeholders must recognize the gravity of this issue and take the necessary steps to combat it.

What is Smishing and How Does it Work?

Published: February 28, 2023

The goal of a smishing attack is to get you to click on a link to a phishing site, download malware onto your device, call the impersonators, or give up sensitive data. Don't fall for it! Use these precautions to safeguard yourself and your information.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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