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Financial Literacy: A Core Credit Union Mission

Published: April 7, 2023

Financial Literacy: A Core Credit Union Mission

Under the Federal Credit Union Act, promoting financial literacy is a core credit union mission. While credit unions serve the needs of their members and promote financial literacy within their communities, the National Credit Union Administration (NCUA) works to reinforce credit union efforts, raise consumer awareness, and increase access to credit union services.

mycreditunion.gov

The NCUA’s official consumer protection website, MyCreditUnion.gov provides financial literacy resources and tools to help consumers learn how to make smarter financial decisions for a stronger, brighter future.

Financial Education Topics Available at MyCreditUnion.gov:

  • Credit Reports and Scores
  • Starting a Savings Plan
  • Frauds and Scams
  • Privacy Rights
  • Retirement
  • Dealing with Debt
  • Paying off Credit Cards
  • Buying a Car
  • Homeownership and Mortgage Options
  • Preparing for Retirement
  • Saving for College
  • Payday Loans
  • Servicemember Resources

Fraud Prevention Center

Each year scam artists and identity thieves steal billions of dollars from unsuspecting consumers. Learn how to recognize common scams, take action if you think you are a victim of fraud, and what you can do to protect your finances from fraud through the NCUA’s Fraud Prevention Center on MyCreditUnion.gov.

Financial Education Videos

The NCUA’s YouTube channel features videos from the NCUA Consumer Report series. These videos are provided to educate consumers on a range of important financial topics, including but not limited to:

  • Building financial stability
  • Avoiding frauds, scams, and cyber threats
  • Improving financial planning
  • Learning how credit union accounts are federally insured
  • Understanding federal mortgage lending protections
  • Understanding payday loans
  • Detecting elder financial abuse

The NCUA also participates in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation’s financial literacy and education.

More Resources

In addition, the NCUA partners with the Federal Deposit Insurance Corporation and the U.S. Department of Education in a Youth Financial Education Collaboration Agreement aimed at helping students and families save for college and encouraging the development of smart money habits. The NCUA is also a national partner of the Jump$tart Coalition for Personal Financial Literacy.

Article source: Mycreditunion.gov. 

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Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

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Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

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My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

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Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

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I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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