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NAOSA's Best in the Industry

Published: February 3, 2021

NAOSA's Best in the Industry

NAOSA Awards USSFCU Industry Best

The National Association of Senior Advocates names the United States Senate Federal Credit Union as 2021’s Best in the Industry for their commitment to protecting older account holders from financial abuse and their dedication to providing safe, secure, and transparent banking services.

The Best in the Industry Awards, organized by the National Association of Senior Advocates (NAOSA), recognizes the very best businesses and professionals from across the senior services sector, rewarding industry leaders for their commitment to a higher standard of business conduct. 

NAOSA’s Industry Awards follow a set of best practices known as the NAOSA Gold Standards of Professional Practice™. NAOSA’s Gold Standards are designed to protect consumers from common, unethical business practices. NAOSA’s Gold Standards go above and beyond many legal and professional organization requirements, ensuring that only those with the highest levels of expertise and outstanding reputations are selected. 

NAOSA's best in the industry award represents a truly unique, independent stamp of approval – separating the winners from their competitors and opening up the doors to ethical senior service.

How It Works

NAOSA members are awarded the best in their industries after a vetting process that includes a background check, license verification, a minimum average review rating via various online consumer review websites and industry-specific sources. Additionally, all members agree to be upheld by the NAOSA Code of Ethics and Gold Standards of Professional Practice. Members found to be out of compliance with NAOSA Standards or federal and state regulations are subject to revocation.


Now in its fifth year, NAOSA has quickly established itself as an important resource for older consumers, providing advice and support in all fifty states. Working to stop scams, fraud and unethical business practices aimed at older adults, NAOSA provides a reliable, nationwide network of vetted businesses and professionals they can rely on and purchase from with confidence. 

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Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

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