USSFCU Corner

USSFCU Contact Center “At Your Service” —from Staunton, Virginia

Cradled by the Appalachian Mountains, and surrounded by massive national forests and vast wilderness areas, the Shenandoah Valley town of Staunton, VA has endless appeal. One of the oldest settlements in the Blue Ridge, Staunton’s rich past is evident all over town.

Largely spared the destruction unleashed on other locations in the Shenandoah Valley by Union troops during the Civil War—most of the buildings in Staunton’s downtown area are more than a century old, and the town’s residential neighborhoods are still dotted with elegant 18th and 19th-century homes. A bustling commercial hub even during the colonial era, Staunton still lures visitors with its architecturally stunning downtown— now lined with an array of independent shops, inviting eateries, and unique eateries.

Beyond the proudly preserved architecture, situated just north of Staunton’s historic main street lies USSFCU’s Member Service Contact Center. Opened in 2005 with only two employees, the Contact Center originally served as a business continuity facility to support USSFCU operations in the event of a natural disaster. A true testament to the hard work and dedication of the team the Contact Center has proven central to USSFCU operations. Thousands of members phone the Contact Center each month to complete their banking transactions, apply for membership and loans, and receive assistance with general account inquiries.

At the Contact Center, you’ll find a truly amazing, member-centric group of financial professionals who work collaboratively to help members reach their financial objectives. Caring and supportive in nature, the team’s general way of doing things is a manifestation of the credit union’s people-helping-people culture; they are what one imagines when they think of a financial partner.

No longer serving the singular purpose of business continuity, USSFCU’s Contact Center has grown to employ more than two dozen knowledgeable representatives who are readily available to take your call and assist you with your many banking needs.

After years in the business, USSFCU’s Contact Center has developed a reputation for providing superior service to members across the country. In a time of constant change, the Contact Center team can be relied on to provide knowledgeable friendly support and unique banking solutions.

Reach USSFCU’s Member Service Contact Center at 800.374.2758

Monday–Tuesday & Thursday–Friday: 8:30 am–4:00 pm ET Wednesday: 10:00 am-4:00 pm ET

24/7 TeleAction (Telephone Banking)

USSFCU's phone services cater to your needs beyond regular business hours. With our telephone banking service TeleAction, you can connect with your money 24/7 from any touch-tone phone. With a simple phone call to 1.800.374.2758, you can access our TeleAction line, where you can:

• Check balances, including account balance, credit card balance, loan balance, available credit, loan payment amount, and loan due date.
• Monitor transactions, review debit and credit card transactions, verify deposits, and confirm cleared checks.
• Complete transactions, make payments, transfer money, activate cards, report lost/stolen cards, and request a stop payment.

Live, personalized loan support is also available 24/7!

Our telephone banking services now include personalized loan consultations, application submissions, and decision-making— all available when it suits you.

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