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Thank you for visiting United States Senate Federal Credit Union! 

In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.

Below are some guide steps to a few common questions:

  1. If you are experiencing online/mobile banking login issues please follow the steps below.
    • Click here CU AnyHour+ Online Banking to access the login screen.
    • Type your CU AnyHour ID in the field and click submit. If you don't remember your ID, type in your first name and click submit.
    • You will now be on the password page. Click "Forgot Password?" under the password field.
    • You will now be on the password reset page. Fill in all of the fields and click "Continue". You will receive a follow-up email shortly.
  2. If you are trying to make a payment log in to CU AnyHour+ Online Banking any time or call Member Services at 800.374.2758, Monday through Friday 8:30am-5pm EST.
  3. If you would like to send us a secure message (containing sensitive information i.e. social security number, account number, etc.), please log in to CU AnyHour+ Online Banking and visit the message center.
  4. To submit a travel notification, please contact us through secure messaging in CU AnyHour+ Online Banking or call Member Services at 800.374.2758, Monday through Friday 8:30am-5pm EST.

For general inquiries, please use the information below and a Member Services Representative will get back to you within 48 business hours. Please do not enter your account number, social security number or any other personal information. Send all messages containing sensitive information through our CU AnyHour+ Online Banking message center.

Mail in a Payment or Send Us a Letter

Mail your Payments and Deposits to: United States Senate Federal Credit Union
Member Service Center
P.O. Box 4040
Staunton, VA 24402-4040
or use Remote Deposit Anywhere™ (RDA)
General Mailing Address (no payments or deposits please) United States Senate Federal Credit Union  
P.O. Box 77920 
Washington, DC 20013-8920
For Air Express, Federal Express or other special deliveries: United States Senate Federal Credit Union
2750 Eisenhower Avenue 
Alexandria, VA 22314
Phone: 800.374.2758

Call Us*

Member Services

800.374.2758 
TeleAction
24-hour automated telephone service
202.228.1156
800.374.2758
Lost or Stolen Card 888.297.3416
206.389.5200 (collect if outside US)
Card Activation
24-hour telephone service

800.290.7893

206.624.7998 (International)

After Hours Cardholder Services
(non-lost/stolen)
800.547.0527
206.352.4954 (collect if outside US)
VISA® Smart Rate / Smart Rewards Cards
Emergency Replacement Service
800.374.2758 
800.682.6075 (after hours)
206.352.3500 (collect if outside US)

Email Us*

Member Services
For account specific inquiries or concerns including possible fraudulent activity, disputes, etc. (Monday through Friday 8:30am-5pm EST).
Management
For issues requiring the direct attention of management.
Board of Directors
For issues of concern to the Board of Directors or a specific Board member

Members' Voice Testimonials

USSFCU puts members first and helps people. Compared to U.S. banks, which forget their humble beginnings and often behave like (they are) above the law. Credit unions seem to have maintained their purpose and USSFCU is among the best. I am proud to be a member and grateful for the service provided by USSFCU.

I've been a member for about 31 years now and I've always been able to count on the USSFCU when I've really needed them.

Excellent customer service. Staff are knowledgeable, responsive and able to provide individualized help. I live in another state and am still amazed how easy it is to use USSFCU for all my financial needs. It has always been this way and with technology solutions, it is easier than ever. But it is the personal assistance that really makes the diffe...

Been a member for a very long time. I have always been treated with kindness and expertise. Keep up the good work!

Love the phone calls regarding possible suspicious activity with my account. It's reassuring to know that everything is safe.

I would recommend the USSFCU based on the excellent customer service I have received from the Senate Credit unions I have visited (Eisenhower and GAO).

Accessibility and customer service have been exceptional. I have been a member for almost 40 years and have always been satisfied with the service and professionalism of the staff.

USSFCU cares about those who bank with it and that caring is not lip service but translates into action.

I have been with the credit union for almost 15 years and all in all am extremely pleased with the service I have gotten. Definitely better than any bank.

Very personable, solution based and takes in interest in your situation.

Unfailing service by dedicated staff. I feel that USSFCU has my back. Staff has gone to bat for me whenever needed. I'm not aware on any mistake or inconvenience in my 30 years of membership. Excellent long term leadership, continuity and service by board.

Easy to become a member and superb customer support. I dealt with two different USSFCU representatives and they were fantastic. I was able to reach them immediately or if they were tied up they contacted me as soon as they became available. They helped me open an IRA and answered any and all questions with great attitudes and professionalism. They ...

The credit union provides relatively good services and the security updates to the system are noticeable.

It took a matter of minutes to open the account and purchase a CD. The credit union that I have done business with for about 40 years took more than a week to close a joint account and transfer the funds to a new account when my husband died.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

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