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We would love to connect with you!

In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.

A New Call-in Experience 

Effective Monday, November 14, 2022, our phone system will roll over to a new and enhanced platform.

You will experience a new menu, call flow and features designed to provide a more streamlined and efficient experience. We appreciate your patience during this transition as we all get acclimated to the new platform.

Have a question? Below are some common topics.

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Online Login Issues?

If you are experiencing online/mobile banking login issues please follow the steps below.

  • Click here myUSSFCU Online Banking to access the login screen.
  • From the log-in page click "Forgot?" under the username field.
  • Enter your username and email on files and a password reset will be sent.
  • Don't remember either your username and/or password?
    • Click "Try Another Way" at the bottom Account Recovery dialog box. You can access your account with your SSN and Account Number.

Making a Payment?

Business Hours - If you are trying to make a payment login to myUSSFCU Online Banking any time or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.

After Hours - You can also make a payment after regular business hours through TeleAction by calling 800.374.2758 or dialing directly at 202.228.1156.

  • Press or say "1" to access TeleAction
  • To access our after-hours Shared Branching Call Center press or say "0" then select option "2" after the message

Mortgage Payments

  • Midwest Loan Services (Mortgages serviced since January 2017) - 800.262.6574
  • CUMA Loan Services (Mortgages serviced in 2016 and prior) - 800.558.2054
  • 1st Mortgage Payoffs (Serviced by Midwest) - [email protected] 

Alternative Options

ACH Loan Payments - Make a direct payment towards your USSFCU loan using funds from another bank account with our ACH Loan Origination service. Learn More

Bank to Bank Transfers - This feature also allows members to easily move funds from accounts members own at another financial institution to their checking and savings and vice-versa, through Online and Mobile Banking. Learn More

Shared Branches - You can also make a payment at another credit union in our Shared Branch Network. Find a Shared Branch near you.

Need to Send a Secure Message/Info?

If you would like to send us a secure message (containing sensitive information i.e. social security number, account number, etc.), please log in to myUSSFCU Online Banking and visit the message center.

Trying to Submit a Travel Notification?

To submit a travel notification, please contact us through secure messaging in myUSSFCU Online Banking or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.

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For general inquiries, send us an email and a Member Services Representative will get back to you within 24-48 business hours.

Security Alert: Please do not enter your account number, social security number or any other personal information when emailing anyone. Send all messages containing sensitive information through our CU AnyHour+ Online Banking secure message center.

Email Us

Mail-in a Payment or Send Us a Letter

Please bear with us as we continue to experience mail delays. To ensure your loan payments or deposits are received on time we encourage you to utilize online methods such as Bank to Bank transfers, ACH, Wires or automatic electronic payments.

Thank you for your patience.

Mail your Payments and Deposits to:

United States Senate Federal Credit Union
Member Service Center
P.O. Box 4040
Staunton, VA 24402-4040

 

Electronic/Digital Alternatives:

Deposits

Remote Deposit Anywhere™ (RDA)

Payments

ACH Loan Payments

Bank to Bank Transfer

Online Bill Pay

General Mailing Address (no payments or deposits please) United States Senate Federal Credit Union  
P.O. Box 77920 
Washington, DC 20013-8920
For Air Express, Federal Express or other special deliveries: United States Senate Federal Credit Union
1310 Braddock Place 
Alexandria, VA 22314
Phone: 800.374.2758

Call Us*

Member Services

800.374.2758 
TeleAction
24-hour automated telephone service
202.228.1156
800.374.2758
Lost or Stolen Card 888.297.3416
206.389.5200 (collect if outside US)
Card Activation & PIN Change
24-hour telephone service

800.290.7893

206.624.7998 (International)

After Hours Cardholder Services
(non-lost/stolen)
800.547.0527
206.352.4954 (collect if outside US)
VISA® Smart Rate / Smart Rewards Cards
Emergency Replacement Service
800.374.2758 
800.682.6075 (after hours)
206.352.3500 (collect if outside US)
Visa® Rewards Program Support 855.854.5493 Monday - Friday 6 am. to 6 pm PT

Email Us*

Member Services
For account-specific inquiries or concerns including possible fraudulent activity, disputes, etc. (Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am).
Management
For issues requiring the direct attention of management.
Board of Directors
For issues of concern to the Board of Directors or a specific Board member

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

Read More testimonials.