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We would love to connect with you!

In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.

NOTICE: USPS Mail System Delays

USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. If you are experiencing delays in payments posting to your loan or credit card, this may be the cause.

As a temporary concession, when processing payments, we will refer to the postmarked date to see if there was a delay in mail delivery. If there was a delay in excess of 7 calendar days from when the mail was sent, we will post the payment with the postmarked date and not charge a late fee. Payments received late but postmarked less than 7 calendar days before due date will be processed as a late payment.

We will provide 30 calendar days’ notice on the website and member statements when this concession will no longer be available. At that time, please refer to our Late Fees by Product or your loan or credit card documentation for further guidance.

As a reminder, the fastest and easiest way to avoid the delays in the mail system, is to set up a digital payment. You can use either Bank-to-Bank Transfer or ACH Loan Payments to do this.

Have a question? Below are some common topics.


Online Login Issues?

If you are experiencing online/mobile banking login issues please follow the steps below.

  • Click here CU AnyHour+ Online Banking to access the login screen.
  • Type your CU AnyHour ID in the field and click submit. If you don't remember your ID, type in your first name and click submit.
  • You will now be on the password page. Click "Forgot Password?" under the password field.

You will now be on the password reset page. Fill in all of the fields and click "Continue". You will receive a follow-up email at the email you have on file with us.

Making a Payment?

Business Hours - If you are trying to make a payment login to CU AnyHour+ Online Banking any time or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.

After Hours - You can also make a payment after regular business hours through TeleAction by calling 800.374.2758 or dialing directly at 202.228.1156.

  • Press or say "1" to access TeleAction
  • To access our after-hours Shared Branching Call Center press or say "0" then select option "2" after the message

Mortgage Payments

  • Midwest Loan Services (Mortgages serviced since January 2017) - 800.262.6574
  • CUMA Loan Services (Mortgages serviced in 2016 and prior) - 800.558.2054
  • 1st Mortgage Payoffs (Serviced by Midwest) - [email protected] 

Alternative Options

ACH Loan Payments - Make a direct payment towards your USSFCU loan using funds from another bank account with our ACH Loan Origination service. Learn More

Bank to Bank Transfers - This feature also allows members to easily move funds from accounts members own at another financial institution to their checking and savings and vice-versa, through Online and Mobile Banking. Learn More

Shared Branches - You can also make a payment at another credit union in our Shared Branch Network. Find a Shared Branch near you.

Need to Send a Secure Message/Info?

If you would like to send us a secure message (containing sensitive information i.e. social security number, account number, etc.), please log in to CU AnyHour+ Online Banking and visit the message center.

Trying to Submit a Travel Notification?

To submit a travel notification, please contact us through secure messaging in CU AnyHour+ Online Banking or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.


For general inquiries, send us an email and a Member Services Representative will get back to you within 24-48 business hours.

Security Alert: Please do not enter your account number, social security number or any other personal information when emailing anyone. Send all messages containing sensitive information through our CU AnyHour+ Online Banking secure message center.

Email Us

Mail-in a Payment or Send Us a Letter

Please bear with us as we continue to experience mail delays. To ensure your loan payments or deposits are received on time we encourage you to utilize online methods such as Bank to Bank transfers, ACH, Wires or automatic electronic payments.

Thank you for your patience.

Mail your Payments and Deposits to:

United States Senate Federal Credit Union
Member Service Center
P.O. Box 4040
Staunton, VA 24402-4040


Electronic/Digital Alternatives:


Remote Deposit Anywhere™ (RDA)


ACH Loan Payments

Bank to Bank Transfer

Online Bill Pay

General Mailing Address (no payments or deposits please) United States Senate Federal Credit Union  
P.O. Box 77920 
Washington, DC 20013-8920
For Air Express, Federal Express or other special deliveries: United States Senate Federal Credit Union
1310 Braddock Place 
Alexandria, VA 22314
Phone: 800.374.2758

Call Us*

Member Services

24-hour automated telephone service
Lost or Stolen Card 888.297.3416
206.389.5200 (collect if outside US)
Card Activation & PIN Change
24-hour telephone service


206.624.7998 (International)

After Hours Cardholder Services
206.352.4954 (collect if outside US)
VISA® Smart Rate / Smart Rewards Cards
Emergency Replacement Service
800.682.6075 (after hours)
206.352.3500 (collect if outside US)
Visa® Rewards Program Support 855.854.5493 Monday - Friday 6 am. to 6 pm PT

Email Us*

Member Services
For account-specific inquiries or concerns including possible fraudulent activity, disputes, etc. (Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am).
For issues requiring the direct attention of management.
Board of Directors
For issues of concern to the Board of Directors or a specific Board member

Members' Voice Testimonials

I feel my money is safe, the service has always been top-notch and we've found it easy to use even though I probably haven't set foot in one of the branches in five years. Joining the credit union is one of the smartest things I've done.

USSFCU has been my first banking option for over 40 years - no fee atms - my grands are now members of the credit union and value their credit union membership also.

USSFCU staff continues to be the best and always has my best interest.

The USSFCU has been an important part of my financial situation and has provided outstanding service.

Every experience with USSFCU has been extremely good right from the start. Our main account with USSFCU is a HELOC with zero over prime rate, which is almost unheard of. The customer service has always been excellent. And when we asked for a temporary payment break to navigate and reorient professionally due to the sudden and temporary financial im...

I've always been treated very professionally and the person caring for my financial needs always listened to me and helped me in a way that was not stressful and beneficial to me.

USSFCU has never failed us in its' role of being the best bank ever. All the personnel are professional, friendly, efficient and have more than earned our trust, appreciation and admiration. We admire the way they are constantly evaluating, adapting and growing their services for the benefit of its' members. We are very grateful to have had this im...

Magnificent people, great help during the hard times.

I've been banking here for over 20 years it's the best customer service. Credit card interest rates don't gouge at USSFCU. It's a wonderful place to bank.

Very personable, solution based and takes an interest in your situation.

Provides excellent customer service and this is demonstrated by their great attention to detail. USSFCU provides excellent financial products and professional communication.

I joined in 1975 when I began my 41 year career in the U.S. Senate. It was a family and still is - one to be depended on in times of need and for advice.

The credit union provides relatively good services and the security updates to the system are noticeable.

All of my children and grandchildren have USSFCU accounts now. I really admire USSFCU and its staff completely, they have always looked out for my interests.

Outstanding online and mobile banking services. Professional, Courteous, knowledgeable responsive staff!

I am very satisfied to belong to this institution and whenever I need support it is good to know that I count on you.

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

Great staff helping all the time. Just a very well run company always good service.

Always good service, especially when I telephone in. I have another credit union where, every time I call in, I have to wait a considerable amount of time before reaching a representative. When I worked on the Hill, it always was a pleasurable experience coming to the credit union office, whether to make a deposit or apply for a loan.

Customer service via the phone is very helpful and easy to accomplish requests.

Care about their clients and concerned about making sure they have the best rates and packages.

USSFCU has always been accommodating, easy to work with, and staff are always kind. I have every intention of keeping my account with this bank for a long, long time.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Read More testimonials.