We would love to connect with you!
In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.
Have a question? Below are some common topics.
Online Login Issues?
If you are experiencing online/mobile banking login issues please follow the steps below.
- Click here CU AnyHour+ Online Banking to access the login screen.
- Type your CU AnyHour ID in the field and click submit. If you don't remember your ID, type in your first name and click submit.
- You will now be on the password page. Click "Forgot Password?" under the password field.
You will now be on the password reset page. Fill in all of the fields and click "Continue". You will receive a follow-up email at the email you have on file with us.
Making a Payment?
Business Hours - If you are trying to make a payment login to CU AnyHour+ Online Banking any time or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.
After Hours - You can also make a payment after regular business hours through TeleAction by calling 800.374.2758 or dialing directly at 202.228.1156.
- Press or say "1" to access TeleAction
- To access our after-hours Shared Branching Call Center press or say "0" then select option "2" after the message
Alternative Option - You can also make a payment at another credit union in our Shared Branch Network.
Need to Send a Secure Message/Info?
If you would like to send us a secure message (containing sensitive information i.e. social security number, account number, etc.), please log in to CU AnyHour+ Online Banking and visit the message center.
Trying to Submit a Travel Notification?
To submit a travel notification, please contact us through secure messaging in CU AnyHour+ Online Banking or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.
For general inquiries, send us an email and a Member Services Representative will get back to you within 24-48 business hours.
Security Alert: Please do not enter your account number, social security number or any other personal information when emailing anyone. Send all messages containing sensitive information through our CU AnyHour+ Online Banking secure message center.
Mail-in a Payment or Send Us a Letter
|Mail your Payments and Deposits to:||United States Senate Federal Credit Union
Member Service Center
P.O. Box 4040
Staunton, VA 24402-4040
or use Remote Deposit Anywhere™ (RDA)
|General Mailing Address (no payments or deposits please)||United States Senate Federal Credit Union
P.O. Box 77920
Washington, DC 20013-8920
|For Air Express, Federal Express or other special deliveries:||United States Senate Federal Credit Union
2750 Eisenhower Avenue
Alexandria, VA 22314
24-hour automated telephone service
|Lost or Stolen Card||888.297.3416
206.389.5200 (collect if outside US)
24-hour telephone service
|After Hours Cardholder Services
206.352.4954 (collect if outside US)
|VISA® Smart Rate / Smart Rewards Cards
Emergency Replacement Service
800.682.6075 (after hours)
206.352.3500 (collect if outside US)
*Note - In order to protect your identity (sensitive private member information), we no longer accept faxed documents due to the uncertainty of the security of this delivery method. To submit documents and applications, please contact the credit union to set up a secure Docusign account; transmit sensitive information via our secured online banking portal (CUAnyhour+); or overnight or mail to us at the address listed on this page.
For account-specific inquiries or concerns including possible fraudulent activity, disputes, etc. (Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am).
For issues requiring the direct attention of management.
|Board of Directors
For issues of concern to the Board of Directors or a specific Board member
*Note – USSFCU email addresses will not accept emails containing sensitive non-public personal information (account numbers, Social Security numbers, etc.). To communicate non-public personal information please use the message function on CU AnyHour+, our online banking solution, or call 800.374.2758 for further guidance.