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In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.
NOTICE: USPS Mail System Delays
USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. If you are experiencing delays in payments posting to your loan or credit card, this may be the cause.
As a temporary concession, when processing payments, we will refer to the postmarked date to see if there was a delay in mail delivery. If there was a delay in excess of 7 calendar days from when the mail was sent, we will post the payment with the postmarked date and not charge a late fee. Payments received late but postmarked less than 7 calendar days before due date will be processed as a late payment.
We will provide 30 calendar days’ notice on the website and member statements when this concession will no longer be available. At that time, please refer to our Late Fees by Product or your loan or credit card documentation for further guidance.
Have a question? Below are some common topics.
Online Login Issues?
If you are experiencing online/mobile banking login issues please follow the steps below.
- Click here myUSSFCU Online Banking to access the login screen.
- From the log-in page click "Forgot?" under the username field.
- Enter your username and email on files and a password reset will be sent.
- Don't remember either your username and/or password?
- Click "Try Another Way" at the bottom Account Recovery dialog box. You can access your account with your SSN and Account Number.
Making a Payment?
Business Hours - If you are trying to make a payment login to myUSSFCU Online Banking any time or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.
After Hours - You can also make a payment after regular business hours through TeleAction by calling 800.374.2758 or dialing directly at 202.228.1156.
- Press or say "1" to access TeleAction
- To access our after-hours Shared Branching Call Center press or say "0" then select option "2" after the message
- Midwest Loan Services (Mortgages serviced since January 2017) - 800.262.6574
- CUMA Loan Services (Mortgages serviced in 2016 and prior) - 800.558.2054
- 1st Mortgage Payoffs (Serviced by Midwest) - [email protected]
ACH Loan Payments - Make a direct payment towards your USSFCU loan using funds from another bank account with our ACH Loan Origination service. Learn More
Bank to Bank Transfers - This feature also allows members to easily move funds from accounts members own at another financial institution to their checking and savings and vice-versa, through Online and Mobile Banking. Learn More
Shared Branches - You can also make a payment at another credit union in our Shared Branch Network. Find a Shared Branch near you.
Need to Send a Secure Message/Info?
If you would like to send us a secure message (containing sensitive information i.e. social security number, account number, etc.), please log in to myUSSFCU Online Banking and visit the message center.
Trying to Submit a Travel Notification?
To submit a travel notification, please contact us through secure messaging in myUSSFCU Online Banking or call Member Services at 800.374.2758, Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am.
For general inquiries, send us an email and a Member Services Representative will get back to you within 24-48 business hours.
Security Alert: Please do not enter your account number, social security number or any other personal information when emailing anyone. Send all messages containing sensitive information through our CU AnyHour+ Online Banking secure message center.
Please bear with us as we continue to experience mail delays. To ensure your loan payments or deposits are received on time we encourage you to utilize online methods such as Bank to Bank transfers, ACH, Wires or automatic electronic payments.
Thank you for your patience.
|Mail your Payments and Deposits to:||
United States Senate Federal Credit Union
|General Mailing Address (no payments or deposits please)||United States Senate Federal Credit Union
P.O. Box 77920
Washington, DC 20013-8920
|For Air Express, Federal Express or other special deliveries:||United States Senate Federal Credit Union
1310 Braddock Place
Alexandria, VA 22314
24-hour automated telephone service
|Lost or Stolen Card||888.297.3416
206.389.5200 (collect if outside US)
|Card Activation & PIN Change
24-hour telephone service
|After Hours Cardholder Services
206.352.4954 (collect if outside US)
|VISA® Smart Rate / Smart Rewards Cards
Emergency Replacement Service
800.682.6075 (after hours)
206.352.3500 (collect if outside US)
|Visa® Rewards Program Support||855.854.5493 Monday - Friday 6 am. to 6 pm PT|
*Note - In order to protect your identity (sensitive private member information), we no longer accept faxed documents due to the uncertainty of the security of this delivery method. To submit documents and applications, please contact the credit union to set up a secure Docusign account; transmit sensitive information via our secured online banking portal (CUAnyhour+); or overnight or mail to us at the address listed on this page.
For account-specific inquiries or concerns including possible fraudulent activity, disputes, etc. (Monday, Tuesday, Thursday, Friday 8:30 am - 5:00 pm ET; Wednesdays at 10:00 am).
For issues requiring the direct attention of management.
|Board of Directors
For issues of concern to the Board of Directors or a specific Board member
*Note – USSFCU email addresses will not accept emails containing sensitive non-public personal information (account numbers, Social Security numbers, etc.). To communicate non-public personal information please use the message function on CU AnyHour+, our online banking solution, or call 800.374.2758 for further guidance.