Press Releases

U.S. Senate Federal Credit Union Awarded for Excellence in Technology and Innovation

Published: February 15, 2022

U.S. Senate Federal Credit Union Awarded for Excellence in Technology and Innovation

VMware’s 17th annual Achievement in Customer Excellence Awards program recognizes the world’s leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity and product innovation.

2021 ACE Award Honors USSFCU for Outstanding Achievements through Digital Innovation

Alexandria, VA – United States Senate Federal Credit Union (USSFCU), one of Virginia's leading Credit Unions, has been awarded a 2021 VMware ACE Award for outstanding achievements in business through technology innovation and adaptation. This distinct honor demonstrates USSFCU’s long-term commitment to continuously evolving best practices and enhancing performance to achieve member experience excellence.

Now in its 17th year, the VMware ACE (Achievement in Customer Excellence) Awards program honors select partners for their outstanding achievements in solving business problems using VMware technology. Nominations come from VMware’s Technical Account Managers representing over 20 countries. Nominations are scored by a global committee based on criteria that mirrors VMware EPIC2 and Leadership Code values. USSFCU is recognized for its impact across four categories: Adoption, Execution, Vision and Grit.

“This recognition is a huge honor to the Credit Union, especially our IT team. Our partnership with VMware has allowed us to modernize our infrastructure and adapt to the remote work needs of a modern business, leading to the best possible experience for both members and colleagues.” 

- Mark Fournier Chief Information Officer, United States Senate Federal Credit Union

VMware is a leading provider of multi-cloud services for all apps, enabling digital innovation with enterprise control. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough technology innovations to its global impact. For more information visit www.vmware.com.

About USSFCU

For over 85 years, USSFCU has provided the U.S. Senate and Capitol Hill communities with world-class financial stability, security, and service. Now a $1.2 billion credit union with 100 plus paths to membership, almost everyone has the opportunity to experience the USSFCU difference. Learn more at ussfcu.org/joinus.

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Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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