Skip to content
Share:

Ignore phony banking texts and phone calls

Published: August 11, 2022

Ignore phony banking texts and phone calls

REMINDER: USSFCU WILL NEVER ask for personally identifiable information like your account number, social security number, birth date, etc. over a text message. If you receive a text message you feel might be fraudulent, log in to your account to verify transactions or call 800.374.2758 to speak to Member Services.


Ignore phony banking texts and phone calls

Banks nationwide have been reporting phony text messages and fake fraud alerts being sent to their customers. In many of these cases, these alleged messages claim to be from the individual’s actual financial institution, causing people to panic. Then, they believe their bank account is in jeopardy and they need to correct the problem immediately. Little do they know, the ploy to get personal information is just beginning.

In another version, the text implies that changes have been made to the account, like a phone number, email, or password, and to call a number "if you did not make this request." 

Scammers urge consumers via text message or voicemail to call an unfamiliar phone number provided or send a fake link to login into their online account. If called, thieves request that consumers to confirm personal bank information, such as account number, PIN number or even social security number to verify their identity. In some cases, the scammers already know the account number, which lends a false sense of trust.

In both cases, people are falsely believing their accounts have already been compromised.

The Better Business Bureau (BBB) has tips on how to avoid this potentially dangerous con. 

How the scam works:

You receive a text message or phone call from a bank, alerting you to a hold, fraudulent activity, or an update to a financial account. Take a close look at the message, you may or may not have an account at that bank. The scammer may even know your account number.

The scammers use a variety of messages and techniques, but the desired outcome is the same. Scammers will use the opportunity to obtain your banking information. For example, a website may prompt for an ATM card number and PIN under the guise of "reactivating your ATM card." Other times, the link may download malicious software that gives scammers access to anything on the phone. A scammer on the phone may demand personal information such as your social security number. 

What can I do?

  • Verify that there is an issue.

If you get a phone call or text message from your bank, claiming your account has been compromised, hang up and call back. Find your bank's phone number online or on a statement to ensure you’re calling the bank and not a scammer.

  • Never give personal information to unsolicited callers.

Regardless if your bank, cable provider or utility company calls your home, never give your personal information to “verify” your identity. If it doesn’t seem right, hang up and call the company back at the number you know is right.

  • Be cautious of links sent via text. 

The link could be a look-a-like site, mimicking the consumer’s online banking portal. After entering the login information, the scammers then have access to your accounts online. Check the URL or visit your banks website from another source–not by clicking through a link sent via text. 

  • Ignore instructions to text "STOP" or "NO" to prevent future texts. This is a common ploy by scammers to confirm they have a real, active phone number. 
  • If you think your text message is real, be sure it's directing to a web address like "yourbank.com" not "yourbank.otherwebsite.com." 
  • Call the bank or check out their website. If they have been targeted by a scam, they may have further information about it. This often includes an email address where you can send a screen shot or details about your scam text to help identify and stop the scammers. 
  • If you got a phishing text message, forward it to SPAM (7726).

For more about scams, go to BBB.org/ScamTips. Read more about phishing scams at BBB.org/PhishingScam

View the original article here.

View all posts

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

Read More testimonials.